Role - Customer Support Engineer, Game Developer Experience
Electronic Arts, Hyderabad, India (Hybrid)
The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play”.
Responsibilities:
Work directly with the Game Developer teams and help them solve technical challenges
Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned
Build internal relationships with our development and product management teams to help us communicate the priorities of our customers
Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation
You will help develop additional software components for tasks associated with the projects/platforms, designing and debugging software applications.
You will participate in projects that improve overall product and documentation quality
Participate in product/platform testing and updates
Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring
Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities using AI stack.
Develop your technology skills and become a versatile IT professional
Participate in schedule rotations and working shifts
Qualifications:
Have experience of minimum 3 years working with customers
Empathy for the customer experience
Balance varying levels of priority and urgency
Understand complex technical issues and manage to express them in simple and concise language
Familiarity with database concepts (e.g. SQL Server, MongoDB)
Experience around the following technology concepts - virtualization, operating systems and server administration (Linux, Windows), cloud infrastructure and services(AWS, Azure), networking (IP, routing, firewall, ACL's), coding/scripting (Python, Bash, Powershell), application and API endpoints, monitoring and observability tools (Grafana, Kibana)
Qualification in Computer Engineering or relevant experience needed.
Electronic Arts, Hyderabad, India (Hybrid)
The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play”.
Responsibilities:
Work directly with the Game Developer teams and help them solve technical challenges
Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned
Build internal relationships with our development and product management teams to help us communicate the priorities of our customers
Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation
You will help develop additional software components for tasks associated with the projects/platforms, designing and debugging software applications.
You will participate in projects that improve overall product and documentation quality
Participate in product/platform testing and updates
Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring
Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities using AI stack.
Develop your technology skills and become a versatile IT professional
Participate in schedule rotations and working shifts
Qualifications:
Have experience of minimum 3 years working with customers
Empathy for the customer experience
Balance varying levels of priority and urgency
Understand complex technical issues and manage to express them in simple and concise language
Familiarity with database concepts (e.g. SQL Server, MongoDB)
Experience around the following technology concepts - virtualization, operating systems and server administration (Linux, Windows), cloud infrastructure and services(AWS, Azure), networking (IP, routing, firewall, ACL's), coding/scripting (Python, Bash, Powershell), application and API endpoints, monitoring and observability tools (Grafana, Kibana)
Qualification in Computer Engineering or relevant experience needed.