The Technical Training Lead will lead the creation and delivery of high-impact, technician-focused training programs. This role is critical in shaping how servicers across the country learn, grow, and stay up to date on appliance repair techniques. This role will be responsible for developing technical content, traveling to mSupply locations nationwide to work directly with technicians in hands-on environments, as well as supporting MSA’s virtual training platform through content production, documentation procurement, and technical support. 

Job Duties & Responsibilities 

• Designs and develops appliance repair training content aligned with real-world technician needs. 

• Conducts hands-on, in-person training at mSupply branches and partner sites across the U.S. and Canada. 

• Creates digital training assets, including instructional videos, repair guides, and documentation. 

• Collaborates with internal teams to source accurate and current technical resources. 

• Provides expert troubleshooting support to MSA members and virtual learners. 

• Supports the management and improvement of the virtual training platform for clarity, engagement, and accessibility. 

• Represents MSA's training mission in the field, building trust with technicians and service organizations. 

• Evaluates training effectiveness and incorporates feedback to continuously improve content and delivery. 

• Travels and participates in training sessions as needed. 

• Performs additional duties as assigned, with flexibility to adapt to evolving organizational needs and responsibilities. 

Qualifications 

• Over 5 years of experience in appliance repair, technical support, or training. 

• Strong instructional skills with the ability to clearly explain complex technical concepts. 

• Hands-on experience with a wide range of appliance brands and models. 

• Skilled in creating engaging technical content using PowerPoint and related tools. 

• Highly organized with strong time management abilities. 

• Willing and able to travel extensively throughout the U.S. and Canada. 

• Holds a valid driver’s license and can lift and move heavy equipment as needed. 

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

• Experienced in using office technology, including computers, scanners, phone systems, and virtual meeting platforms. 

Physical Demands & Work Environment 

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including: 

• Bending, lifting, and carrying materials up to 50 lbs, along with intermittent standing and walking throughout an 8-hour shift. 

• Prolonged periods of sitting (up to 8 hours) and continuous use of fingers, hands, and arms for computer and office tasks. 

• Frequent operation of office equipment such as computers, phones, and scanners for up to 8 hours per day. 

• Regular verbal communication through phone and in-person interactions, averaging up to 6 hours daily. 

• Medical, dental, vision, and prescription coverage effective immediately 
• 401(k) plan with company contributions 
• Life insurance and short- and long-term disability coverage 
• HSA/FSA options and an Employee Assistance Program (EAP) 
• Paid time off, including vacation, holidays, and personal days 
• Weekly pay, employee discounts, and more