Job Title: Project Manager – Implementation
Location: U.S. Remote
Who We Are:
CYPHER Learning is the AI-native learning platform for organizations that need to train employees, customers, and partners at scale. While many platforms layer AI onto legacy systems, CYPHER was built differently. At the center of our platform is CYPHER Agent, a natural-language, agentic interface that connects content creation, administration, delivery, personalization, and analytics in one unified system. Organizations can create and launch training in minutes, not months, and deliver it seamlessly across distributed audiences. We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry, we are looking for builders who want to help scale the business to new levels.
The Role:
We are seeking a driven and execution-focused Project Manager to lead delivery across customer implementations and key internal initiatives in a fast-moving SaaS environment. In this role, you will operate within a defined framework to keep workstreams aligned, on schedule, and moving with pace. Success in this role means consistently driving projects from kickoff to go-live, proactively managing dependencies, and maintaining strong alignment across Customer Success, Product, and Engineering. You will bring structure to complex initiatives, remove blockers quickly, and ensure accountability at every stage of delivery. This is a highly execution-oriented role with end-to-end ownership of timelines and outcomes. During peak periods, you will also support training delivery to accelerate onboarding and stay closely connected to the product and customer experience.
What you’ll do:
- Drive execution of customer onboarding programs, including complex implementations involving data migration, integrations, and multiple stakeholders.
- Own project plans, timelines, dependencies, and risk management across multiple concurrent workstreams.
- Partner cross-functionally with Sales, Customer Success, Product, and Engineering to ensure aligned, on-time delivery.
- Maintain clear project visibility through structured documentation, status reporting, and consistent communication cadence.
- Identify risks early, remove blockers quickly, and keep projects moving with pace.
- Hold stakeholders accountable while maintaining a collaborative, solutions-oriented approach.
- Lead internal initiatives that improve delivery efficiency, scalability, and overall implementation quality.
- Lead or support onboarding and training delivery during peak periods to accelerate customer adoption.
- Maintain strong product knowledge and apply it directly to both implementation and training execution.
- Perform other related duties as assigned.
Your Skills & Experience:
- Bachelor’s degree or equivalent practical experience preferred.
- 5+ years of experience managing projects, with a demonstrated ability to drive initiatives from kickoff through completion.
- Strong organizational and coordination skills, with the ability to manage multiple concurrent workstreams in a fast-paced environment.
- Proven ability to drive accountability and manage stakeholders across functions and levels.
- Strong written and verbal communication skills, including the ability to clearly present updates and align stakeholders.
- Ability to quickly learn new systems and apply knowledge in practical, execution-focused scenarios.
- Self-starter mindset with the ability to operate independently while collaborating effectively across teams.
- Strong sense of urgency, consistent follow-through, and disciplined execution.
- Experience with SaaS implementations or customer onboarding environments is preferred.
- Familiarity with project management tools, especially ClickUp, is preferred.
- Experience with migrations, integrations, or technical project work is preferred.
- Knowledge of learning platforms (LMS) or learning technologies is preferred.
- Formal project management training or certifications are preferred.
Our Values:
- Curiosity: Continues learning to stay agile and innovative.
- Connection: Embracing and celebrating our differences.
- Empowerment: Rewarding positive people-centric behaviors and decisions.
- Potential: Challenging the status quo and pushing for what is possible.
- Impact: Making a positive impact for our clients and communities around the world.
Why Join CYPHER Learning?
- Be part of an innovative and global organization that is revolutionizing digital learning.
- Collaborate with a diverse, international team in a fast-paced and dynamic startup environment.
- Opportunity to drive customer success strategies that impact businesses and educational institutions worldwide.
- Competitive compensation package, professional development opportunities, and a supportive work culture.
Equal Employment Opportunity
At CYPHER Learning, we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds, identities, and experiences are respected, included, and empowered to thrive. Our culture is built on connection, curiosity, empowerment, potential, and impact—and we know that these values are only fully realized when everyone has a seat at the table.
CYPHER Learning is proud to be an Equal Opportunity Employer. We make all employment decisions based on merit, qualifications, and business needs—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable law.
As a global, remote-first company, we embrace flexibility and accessibility in every aspect of how we work. If you require a reasonable accommodation during the application or interview process, please contact our People team at [email protected]. We are committed to providing an inclusive and equitable experience for every candidate.