PURPOSE
Maintain day to day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct shelter intakes and enforce compliance with shelter policies and procedures. Document all activities which take place within the shelter during the shift. Serve as a point of contact and monitor the house.  
REQUIREMENTS
·         High School Diploma or Equivalent
·         Strong communication skills, customer service skills, organizational skills, and computer literacy. 
·         Capable of multi-tasking and being flexible within their role. 
·         Prompt and Courteous phone manner. 
·         Knowledge of telephone, computer, and security procedures for the company.  
ESSENTIAL JOB FUNCTIONS
·         Support Staff is responsible for the safety of all clients (including children in family shelter settings) as well as daily shelter maintenance. 
·         Conducts client intakes and enforces client compliance with shelter policies and procedures. 
·         Documents all shelter activities, write incident reports and staff memos. 
·         Briefs incoming staff member on shelter activity. Brings incoming staff members up to date on daily client census. 
·         Begins shift by surveying shelter conditions to maintain safety and cleanliness. Documents any issues found. 
·         Conducts morning and evening room checks. 
·         Maintains shelter property safety, especially during inclement weather. 
·         Answers shelter door. Ensures shelter doors remain closed and locked at all times. 
·         11pm-7am shift activates the shelter security system each night and deactivates each morning. 
·         Reports on any security system problems and maintenance needs. 
·         Monitors client arrivals and departures, assuring each client signs in and out of the shelter indicating the arrival time and departure. 
·         Documents all client absences and reports to DSS Emergency Services and weekend client absence. 
·         Monitors and documents all staff and visitor arrivals and departures. 
·         Requests and photocopies identification from all visitors. 
·         Monitors weekday quiet time; encouraging educational activities and homework completion when necessary. 
·         Oversees meal preparation and dinner hour. 
·         Oversees chore completion. 
·         Provides crisis intervention and mediation as needed. 
·         Arranges medical and other emergency services for clients in need. 
·         Informs Program Director when emergency services (fire, police, EMTP) are called to the shelter. Requests and documents police officers’ names and badge numbers. 
·         Conducts monthly fire drills and safety maintenance. 
·         Remains up to date on safety, emergency and evacuation plan procedures. 
·         Regularly reviews shelter policies and procedures. 
·         Attends staff meetings.