Description
Join a High-Performing Primary Care Team That Truly Puts Patients First
Cold Hollow Family Practice is seeking a Front Office / Scheduling Coordinator who takes pride in their work, thrives in a fast-paced environment, and wants to be an essential part of a team-based, patient-centered medical home.
This is not a typical receptionist role. You will be the hub of patient access, communication, and coordination, supporting providers, nurses, and patients across the full continuum of care.
If you are someone who:
- Enjoys responsibility and variety in your day
- Works collaboratively and supports your team without being asked
- Communicates clearly, kindly, and efficiently
- Takes ownership and finishes what you start
…you will fit right in with our culture.
What Makes This Role Unique
- You are a key part of the care team, not just the front desk
- You help ensure patients get the right care at the right time
- You contribute directly to quality outcomes and patient experience
- You work in a practice that values efficiency, teamwork, and doing today’s work today
Key Responsibilities
Patient Access & Communication
- Manage high-volume, multi-line phone systems professionally and efficiently
- Schedule appointments based on clinical needs and provider availability
- Screen and triage calls appropriately, including urgent situations
- Communicate clearly with patients, providers, and external partners
Scheduling & Care Coordination
- Coordinate appointments across providers and services
- Arrange referrals, procedures, and follow-up care
- Track orders and ensure completion of referrals and testing
- Support care coordination with specialists and community resources
Patient Registration & Check-In
- Verify and update demographic and insurance information
- Ensure required consents and documentation are complete
- Provide a welcoming, professional first impression for every patient
Checkout & Financial Responsibilities
- Collect co-pays and process payments accurately
- Schedule follow-up care based on provider plans
- Provide patients with visit summaries and next steps
Administrative & EHR Workflows
- Manage patient messaging and ensure timely responses
- Process incoming records and route appropriately
- Perform pre-visit planning and insurance verification
- Maintain accurate, complete documentation in the EHR
What We’re Looking For
Required:
- High school diploma (some college preferred)
- 2+ years of experience in a medical office or similar setting
- Strong computer and data entry skills
Core Competencies:
- Ability to manage multiple tasks with frequent interruptions
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- Comfort working in a fast-paced, team-based environment
Our Culture
At Cold Hollow Family Practice, we:
- Work as a true team—we help each other and step in where needed
- Take pride in high-quality, patient-centered care
- Value efficiency and accountability—we complete our work each day
- Support a workplace that is professional, collaborative, and positive
Why Join Us?
- Be part of a respected, independent primary care practice
- Work in a model aligned with value-based care and patient-centered outcomes
- Contribute meaningfully to your community in rural Vermont
- Join a team that values both people and performance
Schedule
- 4 days per week
- 8:00AM – 6:00 PM (rotating schedule)
- The position is hourly, full-time with a salary range of $17.31 to $23.45
Apply Today
If you are ready to take on a meaningful role with responsibility, teamwork, and impact, we’d love to hear from you.