Posted 1w ago

SERVICE BDC AGENT - LUXURY BRAND

@ Lorensen Auto Group
Canton, Connecticut, United States
OnsiteFull Time
Responsibilities:handle calls, set appointments, follow up
Requirements Summary:Handle high-volume service calls, set and confirm appointments, outbound follow-ups, and drive service retention. Strong phone presence; BDC/call center/auto experience preferred; organized and goal oriented.
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Job Description

READY TO GET PAID FOR PERFORMANCE?

We are a top - performing luxury automotive dealership seeking a driven, high energy individual to add to our team. If you thrive in a fast paced environment, enjoy working the phones, and want to be rewarded for your results, this is your opportunity. 

WHAT YOU'LL DO:

  • Handle a high volume of inbound service calls and internet inquiries
  • Set, confirm, and maximize service appointments
  • Make outbound calls daily (no exceptions) for follow ups, missed appointments, and service campaigns
  • Re-engage past clients and drive service retention
  • Work closely with service advisors to ensure appointments show and convert
  • Track performance and hit daily/weekly/monthly KPI's

WHAT WE'RE LOOKING FOR:

  • Strong phone presence and confidence closing appointments
  • BDC, call center, sales, or automotive experience preferred
  • Competitive mindset with a drive to win
  • Ability to handle rejection and stay motivated
  • Organized, consistent, and goal oriented

COMPENSATION & PERKS:

  • Base pay and aggressive bonus structure (top performers earn more)
  • Monthly performance incentives and spiffs
  • Full benefits package
  • Paid time off
  • Ongoing training and advancement opportunities

TOP PERFORMERS WILL:

  • Consistently hit and exceed appointment goals
  • Maximize show rates and drive revenue into the service lane
  • Take ownership of their pipeline and results

WHY THIS ROLE STANDS OUT:

This is not an entry level customer service role. This is a PERFORMANCE POSITION where effort directly impacts your paycheck. If you're looking for a place where hard work is recognized and rewarded this is it!