Lifetime Assistance – Workers’ Compensation & Leave Case Manager
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.
Position Overview:
Job Title: Workers’ Compensation & Leave Case Manager
Location: 425 Paul Road, Rochester, NY 14624
Department: Human Resources
Reports To: Director of Benefits
Employment Type: Full-Time - 40 hours per week, 8am – 4:30pm
Pay: $30 per hour
Why You Should Work for Lifetime Assistance?
- No-Premium Health Insurance: Access comprehensive healthcare without added cost.
- Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
- Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
- Career Growth: Clear pathways to advancement, leadership training, and coaching support.
- Work-Life Harmony: Generous paid time off and supportive scheduling.
- Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
Your Core Responsibilities:
- Manage end-to-end case management for all leave types, including FMLA, NY Paid Family Leave, and short-term disability
- Determine leave eligibility, approvals, and denials; track intermittent leave utilization
- Oversee Workers’ Compensation cases, including intake, claim filing, and ongoing coordination with carriers and internal stakeholders
- Serve as the primary point of contact for employees regarding leave status, medical updates, and return-to-work planning
- Coordinate concurrent leave designations (e.g., FMLA with Workers’ Compensation)
- Review medical restrictions and facilitate return-to-work or accommodation processes in collaboration with leadership
- Maintain accurate case documentation and ensure compliance with all federal and state regulations
- Track and report on claims activity, trends, and lost time; provide insights to leadership
- Partner with Safety and HR teams to identify injury trends and support prevention strategies
- Manage OSHA logs, reporting requirements, and annual postings
- Provide guidance to managers on leave compliance, expectations, and employee support
What You Bring:
- 3–5+ years of experience in leave administration and Workers’ Compensation case management
- Strong working knowledge of FMLA, PFL, DBL, ADA, and Workers’ Compensation coordination
- Experience managing high-volume caseloads with strong attention to detail
- Excellent organizational, communication, and problem-solving skills
- Ability to handle sensitive information with confidentiality and professionalism
- Valid NYS Drivers license and willingness to drive to all Lifetime Assistance locations, as needed
Our Mission & Culture:
- Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
- Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
- Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
Are You Ready to Begin?
If you’re a detail-oriented professional passionate about employee support, compliance, and workplace safety, apply today and join us in building lives of independence—one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us