Quality Gold, Inc. is a family-owned global company founded in 1979.  We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India.  As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order.  We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation.  As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele.  Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers.  We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:

Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date.  Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service.  Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment.  Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY:

This position is responsible for diagnosing, repairing, restoring, and maintaining luxury and precision timepieces.

ESSENTIAL FUNCTIONS:

• Diagnose and repair mechanical performance issues.


• Disassemble, clean, repair, adjust, and reassemble high-end watch movements and components in accordance with manufacturer specifications.


• Perform accuracy and pressure tests to ensure optimal performance.


• Repair or replace worn or damaged watch components, including dial, bracelets, and bezel changes.


• Maintain detailed service documentation, repair notes, and quality control records.


• Restore and refinish cases and bracelets, preserving the original design and finish when applicable.


• Adhere to brand, company, and industry quality standards, including cleanliness and tool calibration requirements.


• Provide customers with estimates for repair and restoration services.


• Maintain tools and ensure tools are correctly calibrated and in good working condition. 


• Regular attendance and compliance with the Company's handbook policies and procedures.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities.