Position Summary

 

This position is responsible for supervising all aspects of the equipment and parts warranty process.

 

Essential Functions

 

• Manage new equipment warranty registration


• Supervise warranty staff


• Maintain and communicate the definitions of the warranty period for all parts in the fleet maintenance software and in applicable reference material for all shops


• Ensure all parts are entered into the fleet maintenance software accurately and consistently across all shops


• Supervise the warranty claim process with internal customers and external vendors.


• Ensure that all tools are in place and being used to capture warranty and to enter parts correctly


• Create, code, file and manage warranty claims for both internal and external shops for tractors, trailer,, and all components