Your Work

In this role, you will:

• Serves as the ‘go-to AM’ for product knowledge and Shares knowledge with peers; can quantify and qualify the advantage of BSCA products over those of competitors
• Maintains a mastery of the marketplace; has deep understanding of healthcare provider networks and customer data. Strategically utilizes understanding of market trends to strengthen the BSCA value proposition, linking and aligning market insights to customer priorities
• Facilitates all meeting types, including finalist meetings with executive level audiences. Anticipates client questions and can provide in-depth responses
• Has access to and builds relationships with key executive-level decision makers, understands their priorities and builds a trusted advisor relationship
• Develop and maintain long-term growth strategies founded on deep client and industry knowledge and strategically leverage understanding of renewal factors e.g. stickiness, switching costs, client value drivers to expand client business (high complexity)  
• Identify process improvement opportunities and participate in process improvement work groups
• Deeply understands client needs, political environment and long-term vision
• Fully leverages available resources to complete back-office tasks and solve problems. Mastery understanding of BSC tools and systems. Proactively recommends tool improvements. Must demonstrate understanding of the system flow
• Can influence functional groups to act and own back-office tasks and solve problems. Escalates issues to appropriate manager to drive accountability. Identifies process improvement opportunities and participates in process improvement work groups
• Confident asking for more business. Deeply understands factors at play e.g. stickiness, switching costs, client value drivers. Strategically chooses when to concede vs. hold firm (high complexity). 
• Implements strategic goals established by functional leadership, as well as Establishes operational plans for job area with direct short- to mid-term impact on results (e.g., 1-2 years)

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience

• Requires a DOI Life/Health License

• Requires at least 10 years of prior relevant experience

• Requires deep & proven experience with large, national, multi-site and multi-state accounts with different types of funding arrangements, including but not limited to ASO, PPO, HMO, HDHP, alternate funding arrangements (self and flex funded), contract and underwriting/rating knowledge; Public sector experience also a plus

• Strong familiarity with the competition, market environments, healthcare economics, medical practices, and provider/alternative delivery systems

• Possess a keen understanding of local market dynamics, as well as regional and national trends, including knowledge of managed care and contract negotiations

• Strong business instincts combined with planning and marketing skills are essential, balanced with the highest ethical standards that naturally convey the importance of personal integrity

• Proven ability to adapt client needs and innovation in creating strategic solutions and partnerships that may challenge the status quo

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.