Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Mid-Level Amazon Connect Developer (Chat & Digital Channels)

Design, develop, and support Amazon Connect chat and digital channel solutions using AWS serverless technologies. Focus on building scalable backend integrations, contact flows, and REST APIs for omni-channel customer experiences.

Primary Responsibilities:

• Develop and maintain Amazon Connect contact flows (Chat & Digital)
• Build AWS Lambda integrations for chat routing, pre-chat, and post-chat workflows
• Develop REST APIs using Amazon API Gateway
• Implement chatbot integrations using Amazon Lex
• Design and manage data storage using Amazon DynamoDB
• Monitor and troubleshoot using Amazon CloudWatch
• Collaborate with cross-functional teams and participate in code reviews
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of experience (3+ years on Amazon Connect & AWS Serverless)
• Skills:
  • Amazon Connect (Chat & Digital Channels)
  • AWS Lambda, API Gateway, DynamoDB
  • Amazon Lex and CloudWatch
  • REST API development
  • Java / Python / Node.js
  • Git version control

Preferred Qualifications:

• Experience with chatbots or contact center platforms
• Digital contact center migration experience
• CI/CD or DevOps exposure

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.