WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren’t just a health and benefits company. We’re
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We’re noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.

Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

Base Salary:  CAD $72,521.00 - 109,341.00

• Provide leadership and coaching to team members to ensure we meet or exceed quality and productivity targets 
• Supervise the department’s performance as well as monitor and evaluate its systems and processes  
• Work with employees and members of the Management Team to address and resolve issues and inquiries presented by plan sponsors, partners and their respective clients. 
• Take an active role in identifying and supporting projects related to productivity enhancements and process improvements. 
• Manage resources and capacity, including day to day tasks to support internal and external requirements 
• Support the implementation of new requirements and services through system and process changes 
• Work closely with and serve as an active member of the Leadership Team. 

WHO WE'RE LOOKING FOR

• University/College Degree. 
• At least 3 years of previous management / supervisory / leadership experience. 
• Strong industry knowledge within insurance.
• Passion for employee engagement and strong leadership capabilities.
• Excellent communication skills, including the ability to articulate needs and work with other areas of the business. 
• Proficiency with Microsoft Office tools specifically Excel analytics. 
• Performance management experience with Power BI dashboards.
• Ability to ‘roll up the sleeves’ and get involved at a detailed level when required to assure service targets and standards are achieved. 
• Excellent interpersonal skills that support working effectively and collaboratively in a team environment. 
• Experience leading teams in the identification and implementation of continuous process improvements and technology changes. 

NICE TO HAVE 

•  Bilingualism (English/French) would be an asset. 

THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.

Here’s to Better Health for All!

A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn’t align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through [email protected]. Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification). 

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.