JOB PURPOSE:

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for managing all takeout orders and accurately entering orders into the Point of Sale System and collecting payments.

CORE JOB FUNCTIONS/RESPONSIBILITIES:

•  Provide friendly welcome to incoming Guests while ensuring timely seating

•  Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications

•  Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks

•  Respond to customer complaints/concerns and know when to get a manager involved

•  Make genuine connections/engage our guests so they have a personalized experience

•  Take payments/handle cash drawer and process credit card transactions

•  Apply menu knowledge to make genuine suggestions and upsell

•  Correctly enter takeout orders into Point Of Sale system

•  Bag and manage takeout orders, check for accuracy

•  Maintain clean and orderly cashier area and practice proper safety and sanitation at all times

•  Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future

OTHER JOB FUNCTIONS/RESPONSIBILITIES:

•  May help prep Expo window

•  Monitor and stock restroom

•  Other duties as assigned by supervisor

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.