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Posted 5d ago

Associate Help Desk Engineer

@ Kestra Financial
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Austin, Texas, United States
OnsiteFull Time
Responsibilities:Maintaining connectivity, Logging requests, Researching solutions
Requirements Summary:Bachelor's degree or applicable experience; 1-3 years in AD, Microsoft Autopilot, deployment tools, and VPN; strong Windows/Mac, Office, and customer service skills.
Technical Tools Mentioned:Windows, Microsoft 365, Active Directory, Microsoft Autopilot, Deployment tools, Imaging software, VPN, Defender, Office Suite
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Job Description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.

As a Help Desk Engineer, you will report to the Associate Manager, Help Desk. You will provide support to our internal employees and leaders in the financial services industry across the country. You will be the primary contact for personnel looking for technical assistance across multiple systems by phone, email, and in person. You will be empowered to provide first-class support and creative solutions to facilitate a productive operating environment for our teams. 

RESPONSIBILITIES:

  • Maintain and troubleshoot PC network connectivity to provide maximum uptime.
  • Follow standard Help Desk operating procedures
  • Log all support requests using a request tracking platform
  • Research and make recommendations for new software, solutions, and hardware.
  • Set up and test machines for users.
  • Respond to user hardware and software problems.
  • Under the supervision of the supervisor, research, download, and test patches, upgrades, and service packs for all hardware and software.
  • Test and document corporate projects as assigned by leadership.
  • Help with email configuration on mobile devices.
  • Train new team members and staff.
  • Manage Microsoft 365 email hosting.
  • Promote a positive environment for our team.
  • Perform physical tasks such as setting up and rearranging conference rooms, assembling and configuring desks or workstations, moving equipment, and running low‑voltage cabling, including pulling wires through ceilings as needed.

SKILLS:

  • General Network structure, design, and administration.
  • Windows Operating System and MS Office Suite.
  • Familiarity with mobile devices (smartphones and tablets).
  • Customer Service

EDUCATION AND EXPERIENCE:

  • Bachelor's degree, applicable experience or equivalent certifications/education
  • Active Directory management (1-3 years)
  • Microsoft Autopilot (1-3 years)
  • Microsoft Deployment Tool imaging console (1-3 years)
  • Hardware knowledge workstations/laptops (1-3 years)
  • File manipulation, shared files/folders networking (1-3 years)
  • Experience supporting both Microsoft and Mac operating systems (1-3 years)
  • Enterprise-level Defender experience
  • Enterprise-level VPN experience
  • Experience with multiple technologies, including operating systems, wireless networks, security software, imaging software, and databases.
  • Experience with PC hardware build and troubleshooting. 

CERTIFICATIONS: 

  • CompTIA/Microsoft certification is beneficial

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.  

Explore Life at Kestra

Kestra Holdings Website: https://www.kestrafinancial.com/

Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE

LinkedIn: https://www.linkedin.com/company/kestra-financial

Apply Today

Lead with purpose. Apply now and help shape the future of Kestra.

Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.