What's In It For You!
- Employee discounts
- Need flexible part time hours? We've got'em!
- Growth opportunities
- Help others through our charity partners
- Save the environment
- So much more!
Why We Will Love You
- Attention to detail - you've got an eye for it!
- You are eager to sort through donations searching for treasures
- You are neat and organized
- You are a team player ready to work with a diverse group of co-workers
- You love getting a lot done every day
- You are at least 18 and ready to join our processing team
What Does a Processing Team Member Do Anyway?
- Sort donated items and identify great finds
- Help identify recyclable items. Even if we can't sell it, we keep it out of the landfill
- Get those great finds sales floor ready
- Load and unload carts to get merchandise out safely and efficiently
Teamwork Makes The Dream Work
Our processing team works together to take great care of items provided by our donors and provide excellent treasures for our customers. Whether we are hanging the perfect jeans (thrifting one pair of jeans saves the world 1,800 gallons of water ya know!) or separating out recyclable materials, we combine our passion for customers and community service.
Why You Will Love Us: Our Mission, Vision and Values
Mission
To Give Back! By...
- Positively impacting the environment and the communities we serve
- Providing values that meet our customer's needs and wants
- Reducing millions of pounds of waste each year
- Supporting local charities
- Creating jobs
Vision
To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.
Values
- Real: I am genuine and approachable. What you see if what you get.
- Heart: I care. I listen with kindness and act with courage.
- Own: I take initiative, ask for help and follow through.
- Solve: I dig in, fix what matters, and move things forward.
- Grow: I meet challenges with optimism knowing I will win or learn.
Position Title: Processing Supervisor
Reports To: Assistant Manager
Department: Operations
Position Purpose and Objectives
As part of an exciting new store opening, the Processing Supervisor plays a critical role in bringing the store to life and setting the foundation for long-term success. This is a hands-on leadership position for an experienced people leader who thrives in fast-paced, start-up environments and has a proven ability to lead, organize, and motivate large teams of 20–30 team members.
The Processing Supervisor is responsible for launching and leading the production operation from day one—establishing company standards, productivity goals, and quality expectations while managing daily execution. This role partners closely with store leadership to hire, train, and develop a high-performing production team, drive strong results, and deliver an exceptional donor and customer experience, all while living out America’s Thrift Stores Core Values.
Roles and Responsibilities
Lead, motivate, and support a large production team of approximately 20–30 team members during store opening and ongoing operations.
Establish structure, workflows, and performance expectations to support a successful new store launch.
Drive daily production goals by ensuring fast, accurate, and efficient processing of merchandise.
Manage inventory tracking systems and ensure a smooth flow of initial deliveries and ongoing donations.
Anticipate production, staffing, or inventory challenges and take proactive action to keep operations running smoothly.
Communicate clear goals, expectations, progress, and wins to keep a large team engaged, aligned, and accountable.
Play an active role in hiring, onboarding, and training a new production team, helping team members feel confident and successful in their roles.
Create schedules that effectively support store opening needs, traffic patterns, labor requirements, and productivity goals.
Lead by example by jumping in to perform all processing tasks as needed, especially during high-volume periods.
Provide consistent coaching, performance feedback, and recognition to build skills, confidence, and accountability across a large team.
Ensure all merchandise meets high standards for quality, pricing, freshness, and shop-ability.
Partner with store leadership to support opening promotions, sales initiatives, and community engagement efforts.
Deliver a positive, welcoming donor experience that reflects the mission and values of the organization.
Foster a respectful, inclusive, and high-energy workplace culture from day one.
Encourage open communication and leverage team feedback to continuously improve processes and results.
Support loss prevention, safety, and compliance by consistently following company policies and OSHA guidelines.
Step into leadership responsibilities when the Assistant Store Manager or General Manager is unavailable.
Take initiative and make sound decisions to keep operations moving forward in a fast-paced environment.
Perform additional duties as needed to support a successful store opening and ongoing operations.
Skills and Qualifications
Minimum of two years of experience supervising or leading teams of 20–30 team members in retail, warehouse, or industrial processing environments.
Demonstrated ability to manage staffing, productivity, and performance across large, diverse teams.
Comfortable leading through change and thriving in start-up or high-growth environments.
Strong communication skills with the ability to motivate, train, coach, and connect with team members at all levels.
Basic math, reading comprehension, and computer skills.
Ability to lift, carry, push, and pull up to 50 lbs.
High School diploma or GED preferred.
Strong coaching, observation, and problem-solving skills.
Ability to follow and consistently apply written and verbal instructions.
Sound judgment and decision-making skills in fast-paced situations.
Successful completion of background check, motor vehicle check, and drug screen.
Valid driver’s license with a clean driving record required.
Bilingual preferred.
Physical Demands
Frequently: Lifting and carrying up to 50 lbs., pushing/pulling up to 25 lbs., climbing up to 14 feet, bending, kneeling, crouching, and handling merchandise.
Frequently: Walking on tile or concrete surfaces; reaching at waist and overhead levels.
Continuously: Standing, talking, seeing, and hearing.
Work Environment & Schedule
Primarily regular and weekend hours, with occasional evenings and holidays—especially during store opening and peak business periods.
Work environment includes indoor spaces with semi-controlled temperatures and some outdoor exposure during donation processing.
Other Duties
This role is designed to be dynamic and highly impactful, particularly during a new store opening. Responsibilities may evolve as the store grows, and leaders are expected to contribute wherever needed to ensure a successful launch and long-term operation.
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