Job description

Receptionist 
Based: London – Peninsular House
Salary: £28,000 per annum
Hours:  Full Time FTC (37.5 hours weekly)
 
Are you an organised and welcoming professional who can deliver a complete and professional reception service across our London office and Lovat Lane campus?
 
You will be a confident first point of contact, responsible for meeting and greeting visitors, managing internal bookings, and supporting a range of administrative and post duties to ensure the smooth day‑to‑day running of the office.
 
Do you take pride in providing a positive front‑of‑house experience and enjoy working in a varied role that requires strong organisational skills, attention to detail, and a proactive approach? 
 
Have you gained experience in a receptionist or customer‑facing role, with the ability to communicate clearly and professionally while supporting general office administration, handling post and deliveries, and working both independently and as part of a wider team?
 
Then apply for our receptionist role, based in our London offices.

 

Role Overview:
 
Key Responsibilities:
 

• Provide a professional and efficient reception service, acting as the first point of contact for visitors, answering and transferring telephone calls, managing the reception inbox, and maintaining daily visitor lists.
• Control access to the office, including issuing building passes and managing keys and lockers.
• Support the smooth running of the office by maintaining tidy tea points and communal areas, replenishing refreshments, purchasing and distributing milk, and carrying out daily building closing checks.
• Manage incoming and outgoing post and deliveries, including franking mail, arranging couriers, and visiting the post office for special delivery items when required.
• Coordinate internal meetings, teaching sessions, and small to medium‑sized events using the booking system, including confirming bookings, allocating appropriate rooms, advising staff on procedures, arranging catering, and setting up classrooms and meeting spaces (including moving furniture).
• Assist with external client bookings at both the planning stage and on the day of events.
• Maintain hot desk and meeting room booking systems, reception guides for Peninsular House and Lovat Lane, and complete photocopying and collation of materials as requested.
• Conduct regular stocktakes and order office supplies as required.
• Communicate effectively with colleagues across the London office and wider LIBF departments, building strong working relationships and supporting departmental targets and service levels.
• Demonstrate flexibility, initiative, and the ability to work independently or collaboratively as required.
• Act as a First Aider and Fire Evacuation Marshall (training provided).
• Undertake any other duties reasonably required by management.

 
Reception services operate between 08:00 and 17:30, Monday to Friday, with the role working on a two‑shift pattern. Occasional evening work may be required in line with scheduled bookings and events. While the standard working week is 37.5 hours, some flexibility will be required, with additional hours worked as needed to ensure the effective delivery of the role.
 
Skills and Qualification:
 
Essential

• GCSEs (or equivalent) in Maths and English.
• A good standard of knowledge and experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent customer service and communication skills, with the ability to communicate professionally and effectively both verbally and in writing.
• Strong organisational skills, with a high level of attention to detail and the ability to prioritise tasks effectively.
• Ability to work confidently both independently and as part of a team.
• Confident in liaising with internal and external stakeholders at all levels in a professional and courteous manner.
• A flexible and adaptable approach, with the ability to respond positively to changing priorities and operational demands.
• A professional, approachable, and reliable demeanour, with a strong commitment to service excellence.
• Effective communication skills, including listening, clarity, and follow‑through.
• Demonstrates business awareness and an understanding of how individual responsibilities support wider organisational goals.
• A proactive approach to personal development and continuous improvement.
• Ability to take ownership of tasks and deliver results efficiently (“getting things done”).
• Good digital capability, with confidence in using booking systems and office technology.
• A strong focus on customer experience, quality, and service standards.
• Ability to apply judgement, make appropriate decisions, and escalate issues when required.

 
Desirable

• Previous experience in a receptionist or front‑of‑house role within a similar environment, such as an academic, professional services, or hospitality setting.
• Knowledge of basic office procedures and experience using standard office equipment (e.g. telephony systems, printers, photocopiers).

 
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
 
Safer Recruitment
Before applying for this role, please read our Safer Recruitment Policy -  www.walbrook.ac.uk/about-us/vacancies.
 
Disclosure & Barring Service (DBS) Check
For regulatory purposes, the successful candidate(s) will be required to undergo a Basic DBS (criminal record) check.
 
 
Before applying for any role please read our Recruitment Privacy Policy.
 
 
Please note: CVs submitted without a covering letter will not be considered.
 
If you are shortlisted for interview, you will need to complete and submit an application form as part of our Safer Recruitment Policy.  The application form can be accessed and downloaded here.  If you wish, you can submit the application with your CV and covering letter.
 
Please note: depending on the number of applications we receive, we may close this advert early. Due to the high volumes of applications we receive, it may not be possible to respond to applicants who are unsuccessful. 
 
As part of your salary and benefits package, you’ll receive:

• Buddy scheme
• Buying and selling of annual leave (discretionary and decided on an annual basis)
• Cycle to work scheme
• Generous holiday entitlements, which increase after 2 years' service and after 5 years’ service
• Employee assistance scheme
• Employee Volunteering Scheme allowing one free day per year for volunteering
• Exceptional absence days
• Flexible working arrangements
• Free eyesight tests and vouchers towards the purchase of glasses
• Life insurance
• Mentor scheme
• Occupational sick pay
• Onboarding Promise
• Paid time off for appointments
• Pension plan
• Perkbox membership offering employee benefits and discounts
• Private Medical insurance (dependent on family job)
• Season ticket and health club interest-free loans (after successful probation)
• Service recognition
• Social activities
• Training and development opportunities
• Impact group (focusing on sustainability) 
• Social Committee (events include bowling, karaoke, games nights, quizzes and Summer and Christmas parties)
• Wellbeing Group (We have worked towards a Wellbeing commitment and activities have included Pilates; Massages; Mindfulness; celebrated Mental Health Week; Breakfast Mornings; Tea and Cake afternoons etc.) 
• Business Member with The Marlowe Theatre

 

Closing date:    2nd May 2026

Interviews:       TBC