Title: Assistant Director, Student Support Services

Employee Classification: AP - Administrative Professional

Pay Grade: AP 04

Division: Academic and Student Affairs

Subdivision: Associate Dean

Department: College of Education

Campus Location: Main Campus

General Summary

Assist the Director of Student Support/Services in managing, coordinating, and assessing the development and administration of student support and success services associated with an academic unit.

Principal Duties and Responsibilities

• Provide cross-unit coordination with campus offices outside of the academic unit to enact effective student support/services including but not limited to: enrollment services (including Admissions and Financial Aid), student success programming, student mental health and wellness, inclusion and belonging.


• Manage student support and success operations and initiatives, including prospective student outreach and recruitment, as well as current student retention and persistence, at the direction of supervisor.


• Assist with analyzing data and making data-driven decisions in executing student success strategies for the academic unit and supporting accreditation efforts.


• Lead community building activities with stakeholders within the academic unit and with community partners.


• Oversee support and assessment of student organizations and alumni activities within the academic unit.


• Assist with managing and assessing all student service activities related to state licensure/certification, including cross-unit support for accreditation efforts.


• Assist with managing, coordinating, and assessing student clinical experiences related to certification/licensure programs within the academic unit, including cross-unit support for accreditation efforts.


• Provide transfer-student services related to recruitment, admissions, and matriculation.


• Assist with managing, assessing, and implementing advising activities for students that are not served by University advising (e.g., post-baccalaureate students).


• Serve as liaison for student support and student services matters across academic divisions and administrative offices, as directed by supervisor.


• Provide supervision of professional and clerical staff, as directed by supervisor.


• Assist college leadership in formulating and implementing policies and procedures, including non-academic program assessment, budget development, forecasting, and monitoring.


• Serve as representative on university, state, and national committees and initiatives, including serving as Director of Student Support/Services in their absence.


• Perform related duties, as required.

Minimum Qualifications:

Knowledge and skills of higher education administration and college student recruitment and success, including data collection and analysis, typically acquired through the completion of a Masters Degree in Higher Education/Student Affairs or Education/related field is required.

A minimum of two years of directly related professional experience in college student support/services is required.

Demonstrated contribution to establishing and sustaining a diverse, equitable, and inclusive educational and professional environment is required.

Preferred Qualifications:

Experience working in K-12 public education is preferred.

Demonstrated ability to incorporate student learning and development theory into services and programs is preferred.

Experience working with and/or as a student of academic/professional programs represented in the academic unit is preferred.

Experience supervising staff is preferred.

Special Instructions:

N/A

Appointment Percentage:

100%