Job Number & Title:                        178 – Security Officer

Date Prepared/Revised:                   10/12/16, V-10/04/17, R-10/29/18, R-10/17/19

Department #/Location:                 206 – Security Office

FLSA Status:                                      Seasonal; Hourly; Exempt

Reports To:                                       Security Manager, Area Manager and/or Team Leader

Responsible For:                               N/A

Educations & Qualifications:          Must be a minimum of 18 years of age to comply with Child Labor Laws. Must provide documentation of obtaining a state drivers license recognized by the Commonwealth of PA to operate a DAP-owned or controlled golf cart.  Minimum of a High School Diploma or GED preferred. Security experience is preferred but not required. Must have a positive attitude and be able to work in a Team atmosphere. Must be able to work well in stressful situations and always maintain a professional image. Must be organized, have excellent interpersonal and communication skills, and have the ability to follow and enforce policies and procedures.

Summary:                                          Create and maintain a safe and friendly environment for both guests and employees. A front line position that interacts with guests daily.

Essential Functions:

• Ensure extraordinary guest service by providing positive interactions with guests and fellow team members in a friendly and courteous manner.
• Complete patrol rounds through the park and also work assigned areas as needed to enforce park rules and regulations.
• Maintain current knowledge of all park rules and regulations and how to enforce them.
• Complete transports to and from the office.
• Work the side parking booth by politely directing guest’s to appropriate parking areas.
• Respond to all distress or emergency calls and secure the scene.
• Assist lost guests and reunite them with their party safely.
• May travel for work by personal vehicle as needed.
• Operate golf carts in accordance with company and department policies and procedures.
• Report any damage or unsafe conditions to the Security Manager or Team Leader on duty.
• In the absence of the Security Manager, report any major issues to the Director of Operations or Chief Operating Officer.
• Must be able to work in various weather and environmental conditions including but not limited to direct or indirect sunlight, heat, humidity, rain, hail and cold.

Other Responsibilities:

• Maintain and protect employee, customer, and consumer confidentiality.
• Report to and from work at assigned time.
• Complete other duties as assigned.
• Must be honest and reliable.
• Must be able to work in a team atmosphere and assist co-workers on an ongoing basis.
• Adhere to dress code policy.