Summary: Responsible for enhancing and improving the SRHM experience by providing outstanding service to our guests. Demonstrates and promotes SRHM’s core value of the Golden Rule which includes treating others (guests, vendors and team members) in the same manner we would like to be treated. Available to work flexible schedules as this is a floating position. 

Duties and Responsibilities include the following. Other duties may be assigned as needed.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests, vendors, and visitors professionally, and with a smile

• Process guest check-in and check-out in accordance with hotel policy and procedures

• Make and confirm guest reservations

• Answer phone professionally and cordially

• Assist guests with special requests including room placement when possible

• Share hotel amenities and special features with guests

• Process all payments types e.g. charges, cash, checks, debit or credit cards

• Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary

• Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a friendly and respectful manner

• Assist in completing required Front office reports

• Keep General Manager informed of any guest issues or concerns

• Report suspicious activity to General Manager and law enforcement when deemed necessary

• Follow and implement rules and regulations as per Standards

• Flexible to cover varying shifts for floating position.