The Deli Manager is responsible for overseeing the operations of the Deli department, and/or Seafood or Bakery, ensuring smooth operations, product freshness, and customer satisfaction. This high-demand role requires a solid understanding of deli operations, merchandising, and food safety standards. Key duties include managing staff, maintaining inventory, and ensuring that quality and safety standards are consistently met.

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:

• Responsible for ensuring proper receiving, unloading, storage, and rotation of merchandise and building of displays.
• Ensure all products to be properly rotated, including refrigerated, non-refrigerated, and freezer items.
• Utilize fryers, ovens, and stoves to prepare various hot food items with quality standards.
• Accurately cut, slice, weigh, and package deli products in alignment with company standards, quality expectations, and customer needs.
• Accurately package hot food items based on customer requests, ensuring proper portioning and presentation.
• Ensure department shelving and display units are maintained, cleaned, and organized.
• Perform and manage all orders for the department and responsibly manage inventory levels.
• Conduct an inventory of the department monthly.
• Manage inventory, pricing, and sales strategies to ensure the department meets or exceeds targeted profit margins.
• Implement effective merchandising strategies to optimize product presentation while actively monitoring and reducing inventory shrinkage.
• Maintain proper labeling of all department items, including proper listing of ingredients and Company code/date policies.
• Observe temperatures of coolers, cases, and freezers and report failures to management promptly.
• Follow and always help instill food safety practices and procedures.
• Ensure compliance with established procedures, practices, sales, safety, and security according to A.G. Supermarkets, Inc. policies.
• Strictly adhere to all safety, health, weight, and measure regulations.
• Responsible for ensuring clean equipment, tables, floors, grinders, coolers, and production areas as required to exceed Food Safety requirements.
• Recruit, hire, train, and discipline associates. employees.
• Formulate a weekly schedule, including breaks and lunches for employees.
• Perform annual reviews on employees within your department.
• Visit competitor establishments periodically to gather insights on product offerings, pricing strategies, and merchandising ideas to inform and enhance departmental operations.
• Ensure equipment is working correctly, including safety features, and report any safety hazards immediately
• Perform other duties as assigned or required.

ESSENTIAL SKILLS & EXPERIENCE:            

• Must be 18 years of age or older.
• Demonstrate strong organizational skills to prioritize tasks, manage multiple responsibilities, and maintain focus in a fast-paced environment.
• Proficient in computer systems including Microsoft Office for inventory management, sales tracking, and reporting, with strong math skills to forecast sales, and analyze P&L.
• Ability to maintain a high level of confidentiality when handling sensitive information.
• Excellent interpersonal and communication skills with the ability to engage effectively with customers, employees, and management.
• Dedicated to providing exceptional customer service through prompt issue resolution and customer focused approach.

 REPORTING TO THIS POSITION: Deli associates

 NON-ESSENTIAL SKILLS & EXPERIENCE:

• ServSafe Certified or equivalent preferred.
• At least 1 year of experience in Deli or related fields preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Work is performed in a typical retail environment, requiring:

• Frequent lifting, pushing, carrying, and pulling of weights between 20–40 lbs., with occasional lifting over 40 lbs.
• Standing for extended periods (90% of the time) and walking (10%).
• Frequent kneeling, bending, and reaching above and below waist level.
• Hard tile/cement flooring with anti-fatigue mats.
• Working in various temperature-controlled environments, including:
• Freezers (extreme cold)
• Areas near ovens (extreme heat)
• Receiving areas with occasional humidity or wet flooring

• Required: Slip-resistant footwear, hair nets or hats, various cleaning supplies, and cutting gloves.

• Machines, Tools, and Equipment used: slicers, knives, wrappers, fryers, dishwashers, ovens, steamers, other baking utensils, and scales.