What you´ll do

• Support customer communication and help ensure a smooth customer experience
• Act as a point of contact for customer enquiries (email, calls)
• Assist with order-to-cash (OTC) and customer service related activities
• Help build relationships with customers and collect their feedback
• Maintain and update CRM data, supporting business development activities
• Identify opportunities to improve customer satisfaction (CSAT)
• Collaborate with internal teams (Customer Experience, Supply Chain, etc.)
• Support ongoing projects, process improvements and best practices
• Help monitor performance using KPIs and reports

What makes you a good fit

• Ability to do a 12 month internship (8/6h day)
• Business Administration, Management or related student with an interest in customer facing role
• Start date - immediate availability
• Fluent level of English and Spanish.
• Customer focus orientation
• Ability to work in a team.
• Problem-solving skills.
• Proactive and motivated attitude.
• Flexibility and strong communication skills.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.