The Technology Support Specialist provides building level technology support in an educational setting.

REPORTS TO: Director of Technology

Job Description

The Technology Support Specialist is responsible for providing comprehensive technology support and training to schools within the Orange County Public School system. This role requires a strong technical foundation, excellent problem-solving skills, and a commitment to enhancing educational technology.

Key Responsibilities:

• Hardware and Software Support:
• • Maintain, repair, and troubleshoot computer hardware and peripherals
  • Install, configure, and upgrade software applications
  • Provide technical support to staff and students
• Technology Training:
• • Conduct training sessions on various technology tools and applications
  • Develop and deliver effective training materials
• Inventory Management:
• • Maintain accurate inventory records of technology assets
• Project Management:
• • Participate in technology projects, such as network upgrades or software deployments
• Crisis Response:
• • Respond promptly to technology emergencies and provide timely solutions

Desired Skills and Qualifications:

• Strong knowledge of computer hardware and software, including Windows, Mac, and Chrome operating systems and devices
• Experience with Google Workspace for Education applications
• Experience using a helpdesk ticketing system
• Excellent problem-solving and troubleshooting abilities
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexibility to work outside of standard business hours as needed
• Valid driver's license

*Salary based on 25/26 scale.