Education and Learning

Chicago,
IL

Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Senior Associate to join our Education & Learning Services (ELS) unit in our Chicago office.

The ELS unit plays a critical role in client growth by developing education programs in collaboration with volunteer subject matter experts. Client association members, now more than ever, expect a return on their investment in professional associations - this return is directly linked to providing the type and quality of educational programs and learning delivery options that meet their needs. The Education & Learning Senior Associate serves as the front-line contact to various stakeholders within our association communities, helping to reach training goals by facilitating webinar and online learning programs, supporting conference events and planning the logistics of key speakers to/from conferences.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

What You Will Do:

Apply the use of all eLearning and technology tools to support client education initiatives, including a variety of abstract management tools, eLearning development software, web-conferencing tools and live capture/recording tools
Serve as an education liaison to association members, volunteers and speakers
Provide speaker, reviewer and volunteer training and support as needed to ensure that the educational goals are met in developing programs
Assist in providing content for client newsletters and email blasts as well as developing agendas and meeting minutes
Provide support in the acquisition or maintenance of certifications as needed, including application processes, test company outreach and online tool support
Manage program-specific invoicing (speaker honoraria or expense reimbursement)
Assist in the production of online training opportunities via eLearning courses, podcasts, webcasts and live capture at meetings
Project administration including capturing meeting minutes, processing session evaluations (tabulation and basic analysis), providing customer service and overall client stewardship

This Role Might Be for You If…

Ability to learn and adapt quickly to new technology tools/platforms
Strong customer service focus
Exceptional written and verbal communication skills
Strong time-management and organizational skills
Ability to thrive in a fast-paced, multi-client environment
Willingness and ability to travel up to 25%

Basic Qualifications:

Bachelor's degree from an accredited four-year institution preferred
1-3 years of relevant professional experience

Preferred Qualifications:

Relevant internship experience is highly preferred
Experience organizing and setting up meetings (conference calls, online, in person) is a plus
Experience coordinating or attending educational conferences is a plus
Database management experience (iMIS) is a plus
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $56,000.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.