Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Job Summary:
The Relationship Manager is responsible for managing and growing strategic partner relationships within Maverick’s agent channel. This role drives agent-led revenue by improving partner engagement, expanding agent recruitment and activation, increasing agent productivity and product adoption, and ensuring partner programs operate efficiently and compliantly. The Relationship Manager I serves as the day-to-day point of contact for assigned partners, leads business reviews and joint growth planning, and coordinates cross-functional execution to remove blockers and improve the overall partner and agent experience.
Candidates who can report in-office at our Calabasas, CA location will be given preference however this position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Job Summary:
The Relationship Manager is responsible for managing and growing strategic partner relationships within Maverick’s agent channel. This role drives agent-led revenue by improving partner engagement, expanding agent recruitment and activation, increasing agent productivity and product adoption, and ensuring partner programs operate efficiently and compliantly. The Relationship Manager I serves as the day-to-day point of contact for assigned partners, leads business reviews and joint growth planning, and coordinates cross-functional execution to remove blockers and improve the overall partner and agent experience.
- Own assigned strategic partner relationships end-to-end, serving as the primary point of contact and ensuring a consistent operating cadence and high partner satisfaction.
- Develop and maintain partner account plans (quarterly/annual) that define growth goals, priorities, initiatives, stakeholder maps, and risk mitigation strategies.
- Drive agent-channel growth by increasing agent activation, and productivity through targeted enablement, program optimization, and disciplined follow-through with partners.
- Manage an agent opportunity pipeline from partner-sourced requests: qualify, prioritize, and coordinate internal support to improve conversion and time-to-productivity.
- Partner with Business Development and internal teams to onboard and enable agents (handoff, training, tools/access, and readiness), improving early performance and retention.
- Increase revenue and profitability through product adoption and expansion motions (activation/utilization plays, feature enablement, packaging/offer recommendations) within assigned partner programs.
- Own performance management for assigned partner programs: track and interpret KPIs (agent count, activation, productivity, conversion, attrition, quality/compliance, product penetration, and profitability) and translate insights into actions.
- Lead Quarterly Business Reviews (QBRs) and ongoing reporting cadences with partners; align on results, forecasts, priorities, and joint action plans tied to growth targets.
- Serve as the internal advocate for partners and agents by coordinating with Underwriting, Risk, Operations, Sales, and Support to remove blockers, resolve escalations, and improve partner/agent experience.
- Ensure partner programs and agent activities align with Company policies, card brand rules, and risk/compliance expectations; identify trends and support corrective actions when needed.
- Support special initiatives as directed (e.g., new partner launches, agent incentive pilots, reporting enhancements, retention/reactivation campaigns, and process improvements).
- Participate in ongoing training and cross-functional learning to maintain current knowledge of products, partner programs, and policy updates.
- Work additional hours as business needs require to support partner launches, escalations, and critical growth deliverables.
- Other Duties as assigned.
- High School Diploma or equivalent required; associate or bachelor’s degree preferred.
- 5 years of experience in partner relationship management, channel/agent support, sales enablement, or payments/financial services in a client-facing role.
- Experience supporting payments regulated sales channel with exposure to underwriting, risk, compliance, or quality programs
- Experience in channel/partner programs, agent lifecycle management, or sales operations/enablement preferred
- Strong relationship management skills with the ability to influence partner outcomes without direct authority.
- Sales and growth mindset: ability to identify opportunities, create action plans, and drive execution against targets.
- Analytical ability to interpret performance metrics and trends; proficiency with Microsoft Excel and CRM/partner tracking tools.
- Excellent written and verbal communication skills, including the ability to lead QBRs and present recommendations to partners and internal stakeholders.
- Working knowledge of risk, underwriting, and compliance concepts within a regulated sales environment; understanding of card brand rules is a plus.
- Strong organization and time management skills; ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Demonstrated initiative, problem-solving, and conflict resolution skills; ability to navigate escalations and drive timely resolution.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Candidates who can report in-office at our Calabasas, CA location will be given preference however this position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA