Company Overview 

CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. For more than 30 years, we’ve evolved with our industry—ensuring outstanding experiences for our guests and a collaborative, inclusive culture for our crew.

Essential Duties and Responsibilities

• Oversee and manage all Service Department operations and scheduling: initially sales-focussed, but also eventually including the local rental fleet.
• Ensure completion of shop maintenance and repair work to company standards and within required budget and required timelines.
• Perform RV repair and refurbishing requirements to a very high standard.
• Supervise, coach, and mentor all service staff; conduct regular performance appraisals.
• Hire, train, and manage service technicians, apprentices, and support staff.
• Provide ongoing training and development for all shop and parts personnel.
• Address customer and guest complaints and inquiries in a courteous, professional manner.
• Apply troubleshooting techniques and determine proper repair procedures on RVs.
• Manage quality assurance—set and maintain quality standards for all shop activities.
• Monitor departmental performance against goals; take corrective action as needed.
• Ensure compliance with company policies, cost control, safety, and timely delivery.
• Manage stock availability, inventory control, and annual inventory counts.
• Maintain shop cleanliness and safety standards.
• Communicate regularly with staff through meetings and toolbox talks.
• Delegate tasks and support succession planning.
• Monitor financial performance to ensure budgetary commitments are met or exceeded.
• Update lot maps and maintain accurate service records.
• Order parts and supplies using PO’s within the computerized inventory management systems.
• Perform warranty repairs.
• Perform other duties as required.

Qualifications & Experience

• Post-secondary diploma or degree in a mechanical/technical field and/or business administration preferred.
• RV certification is a strong asset.

• Bilingual (English & French) preferred

• Minimum 2 years’ management experience in a technical/service environment.
• Proven leadership skills with a focus on operations and business processes.
• Strong mechanical and RV repair knowledge.
• Experience with routine maintenance operations and inventory control.
• High attention to detail, accuracy, and organizational skills.
• High level of integrity, confidentiality, and accountability.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to work well under pressure and in a diverse environment.
• Computer literacy required.

Working Conditions

• 24/7 availability may be required.
• Use of safety equipment (e.g., steel-toed boots, safety glasses) is mandatory.
• Physically demanding work: repetitive tasks, bending, crouching, kneeling, standing for extended periods.
• Occasional outdoor work in inclement weather.
• Exposure to high noise levels and trade-related hazards.

Disclaimer

This job description is only a summary of the typical functions of this job and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. There may be responsibilities, tasks, and duties of the jobholder that might differ from those outlined in this job description.

We remain an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process.

If you like the sound of all of this, are ready for a challenging yet rewarding role within a supportive team, and believe you possess the required skills and experiences, then please apply.