Are you enthusiastic about the energy transformation? Do you enjoy being in a client-facing position and proposing worldwide market analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry?

Aurora is seeking an Account Associate to join our Account Management team in Sydney. In this role, you'll drive sales and manage accounts for our energy market subscription and software services. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.

Key Responsibilities

You will develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
You will maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long-term value.
You will reengage customers whose one-year deals are approaching renewal.
You will drive account value growth by cross-selling and up-selling services regionally.
You will provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
You will leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross-selling Aurora's full-service portfolio.
You will lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
You will maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.

What we are looking for

Required attributes:

1–2 years of technical or subscription sales experience- experience in customer success or account management is required.
Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities
Calm and adaptable in high-pressure and uncertain situations
Highly organized, persistent, and diligent
Proactive and versatile in adapting to an evolving and fast-moving industry
Strong ability to communicate and collaborate effectively with senior stakeholders, both within the private and public sector
Excellent written, verbal, and interpersonal communication skills
Proven success in team-oriented environments
Passionate and curious about the energy transition

Desirable attributes:

Relevant Bachelor's or Master's degree in Business
Experience in sales, business development, and client relationship management in energy-related subscription and SaaS solutions, including account management and customer success
Experience with Salesforce or other CRM systems
Previous professional exposure to energy economics, power markets and power networks

What we offer

HCF Private health insurance
25 days annual lease
Novated car leasing
Paid parental leave
Specsavers corporate eyecare package
Direct engagement with clients through Aurora conferences, workshops and webinars
Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity/paternity.