Primary Purpose and Function

Responsible for the general administrative support of all enrolled and/or prospective patients. Additionally, provide support to both clinical and administrative staff as needed to maintain patient-facing documents. 

Required Qualifications: 

• Requires a high school diploma or GED equivalent
• Minimum one (1) year prior experience in administrative role 
• Demonstratedcompetencyin the use of Microsoft Office and the ability to use various software programs 
• Must be able to successfully pass a comprehensive criminal background check (Federal and state)
• Mostpossessproficient computer skills and ability to use various software programs 
• Successfully complete comprehensive background check 
• Ability to work evenings, nights, weekends & holidays as needed 

Preferred Qualifications

• Associate or Bachelor’sdegree
• Priorhealthcareadministrativeexperience
• Experience and literacy with Electronic Medical Records systems and medical practice software 

Addendum A: Essential Job Functions and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Welcome patients and visitors bygreeting themin-person, over the phone, or via email; serve asthe firstpoint of contact for THIRA Health 

• Handle allinitialinquiry emails and phone calls professionally, providingaccurateinformation about our treatment facility and levels of care; provide resources to other providers when necessary 
• Manage internal inquiry tracking spreadsheet toassisttheBusinessDevelopment teamwith data collection 
• Conduct phone screens with inquiries prior to scheduling them for intake appointments; create patient chartsforall scheduled inquiries 

Intake Process  

• Oversee andassistwith all intake assessments for new patients  
• Ensure all paperwork is complete, documented, and filled out correctly, answer any questions patients/supporters may have, obtain copies of identification and insurance documentation 
• Manage, update, disperse and collect online paperwork viaDocuSign 

Record Keeping 

• Oversee check-in processes for patients and family support groups; ensure all supporters haveappropriate informedconsent paperwork filled out, and update support group spreadsheet for staff reference and maintenance of HIPAA guidelines 
• Maintain patient records by updating and scanning personal, treatment, and financial information 
• Manage all incoming faxes and mailed records, ensuring that they reach theappropriate point(s)of contact: file records as necessary, obtain signatures on legal/medical documents andsendaccordingly 
• Oversee all incoming and outgoing requests for patient releases of information; manage Release of Information tracking spreadsheet and follow-up with providers as necessary 
• Assistwith letters written for patients, parents, providers and send out to correspondents accordingly 
• Assistwith minor billing duties: collect payments, update insurance information when necessary 

Addendum B: General Responsibilities & Expectations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function

• Support andmaintainpoliciesregardingprofessional ethics, includingappropriate boundariesand clientconfidentiality;monitor documents according to company and HIPAA policies 
• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel.
• Adhere to WA State Requirements for Mandated Reporting  

• Demonstrate awareness and respect for diverse clients and staff
• Adheres to THIRA Health’s compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy 
• Attend and activelyparticipatein all required THIRA meetings,training, and all other coverage, duties, and special projects as assigned 
• Demonstrated abilityto exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements  
• Demonstrated ability to multi-task 
• Demonstrated ability to work in a fast-paced environment with limited supervision
• Maintain focus on THIRA’s core principles, priorities, and patient-centered culture  
• Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner 

Work Environment

Work is performed primarily indoors. Lighting is artificial with some natural. Equipment used includes standard office equipment, i.e. computer, telephone, fax machine, copier, printer, and scanner. Physical demands include sitting, walking, standing, bending over, repetitive use of hands, and lifting up to 25lbs. Position requires close contact with all THIRA Health staff and mental health patients. Hours and days can vary within a Saturday through Friday week.