Member Services Associate - Redmond Ridge ROA (Redmond, WA)

Our beautiful Redmond Ridge ROA community in the heart of Redmond Washington is seeking a full-time Member Services Associate. Benefits available for this on-site position with a Monday through Friday schedule.

Qualifications:

Minimum 2 years of customer service, admin and/or reception experience required.

• Ability to prioritize tasks in a fast-paced environment, while handling various interruptions.
• Exceptional customer service skills, with a keen focus on resident experience.
• Polished and professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Job Duties:

• Serve as the primary front desk receptionist, greeting visitors, residents, board members, vendors, and guests in a professional, welcoming manner while maintaining a positive and organized reception area and office environment.
• Answer and manage incoming phone calls efficiently, directing inquiries, providing information, and resolving routine issues promptly.
• Respond to emails and other communications from homeowners, board members, and team members in a timely and courteous manner.
• Provide comprehensive administrative support to the site team, including preparing and mailing/emailing documents, maintaining records, scheduling meetings/appointments, and assisting with various office projects.
• Oversee and support community center facility rental program, interfacing with prospective renters to provide tours, rental information, and manage facility rentals throughout the event rental life cycle.
• Demonstrate excellent customer service skills when interacting with homeowners/residents and board members, addressing concerns professionally and courteously.
• Support overall community operations by maintaining accurate records, processing routine requests, and contributing to a smooth, resident-focused environment.

Apply today and join our team!

Why Join HOAMCO?

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states�and we�re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.