As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth. 
 

Our WHY is the reason we exist:  To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

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Spec, ATM & Debit Operations

SALARY

This position has a base salary range of $43,200 to $64,800 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.  

SUMMARY
This role is responsible for the day-to-day operations of the BCU debit card portfolio and ATM operations. This individual will be responsible for various ATM and debit card transactional duties and analyze and diagnose complex situations to ensure exceptional member service.

ROLE AND RESPONSIBILITIES
• Responsible for daily debit card operation tasks including but not limited to exception reports, adjustments, disputes and general ledger reconciliation.
• Monitor ATM faults and open service tickets, as needed
• Review and process ATM check deposits
• Provide daily support to various internal departments
• Able to manage and execute a high volume of tasks in adherence to department procedures and service level agreements
• Able to resolve complex issues with minimal supervision or direction
• Provide recommendations and implement process changes to improve efficiency and reduce operational expenses
• Provide back up support for other Team members

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• High school diploma or equivalent required: some college coursework preferred.
• Minimum 1+ years of debit card or financial industry experience preferred.
• Ability to prioritize daily workload
• Must be detail oriented and have strong organizational skills.
• Excellent written and oral communication skills
• Ability to communicate effectively and project a professional image
• The ability to complete tasks by following general guidelines and policies is essential.
• The individual should be able to identify errors or faults in process and recommend or implement solutions.                                                                                                                      • Must be self-directed and motivated to complete repetitive tasks.
• Sensitivity to confidential information is required.
• Basic knowledge of Microsoft Word, Excel and Outlook

BCU Shared Values:

We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
 
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