Manager, Application Services

The Manager, Application Services is responsible for overseeing the operational support, stability, and continuous improvement of business-critical applications. This position leads the Application Services team and serves as the primary liaison between application support resources, business stakeholders, vendors, and delivery teams. The role owns application operations stability, service governance effectiveness, and alignment with business priorities.

Factors Group of Companies is a leading Manufacturer of Health Supplements, and wellness company. We live by our Core Values of Passion, Sustainability (for the environment AND our team!), Innovation, Work Life Balance, to name a few. We are dedicated to creating a welcoming team environment that fosters continuous improvement at its core. This is a new role for us as we ensure all our applications are working cohesively, to ensure business growth. This is a unique opportunity to build the team from the ground up and influence decision making across technology and business domains

If you are an Applications Manager, looking to influence the future of our operations, apply today! Tamsin, from our Talent Acquisition Team, would be happy to chat with you!

Permanent Full-Time (40 hours)

Monday to Friday 8:00 am – 4:30 pm (flexible);

Hybrid in the office in Coquitlam

Salary: $100,000 - $115,000

In this role, you will:

• Provide leadership, coaching, and direction to the Application Services team to ensure stable and effective support of enterprise applications
• Monitor and drive application service performance, including incident and problem management, escalations, and service-level accountability
• Develop and maintain comprehensive end-to-end documentation   for enterprise applications.
• Identify and document recurring issues suitable for transfer to Business Technology Services or other support teams.    
• Collaborate with cross-functional leadership to establish clear ownership boundaries and ensure repeatable processes are maintained within the appropriate teams
• Develop and maintain governance frameworks for application services, including request intake, prioritization criteria, escalation protocols, and performance metrics 

You have:

• 8+ years of experience in IT service delivery, application management, software operations, or related enterprise technology functions
• 5+ years of people management experience leading technology or application-focused teams
• Demonstrated experience owning or contributing to application lifecycle management, including upgrades, vendor coordination, and operational governance
• Experience working closely with application support or operations teams in a production environment, either through direct management or strong partnership, including involvement in incident escalation, change management, or service governance.
• Strong leadership and stakeholder management skills
• Excellent communication skills, including the ability to convey technical concepts to non-technical audiences
• Proven problem-solving and decision-making abilities under time constraints
• Strong organizational and prioritization skills
• Continuous improvement mindset with a customer-focused approach

You Get:

• Great healthcare benefits (including health and personal spending accounts)
• Company provided RRSP
• Vacation and wellness days - 5 weeks in total
• Employee appreciation events and wellness sessions
• $300 per year to spend on company products plus discounts on our products
• Free onsite parking and bus pass reimbursement
• Discounts on local and sustainable companies
• Tuition reimbursement

Why us?

• We’re much bigger than you think, 30+ natural health brands loved across North America
• Proudly Canadian owned & operated and a Certified B Corp company

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.