Posted 3d ago

Hotel Front Desk Agent

@ Millennium Hotels and Resorts
Anchorage, Alaska, United States
OnsiteFull Time
Responsibilities:Delivering service, Supporting operations, Collaborating with teams
Requirements Summary:Hospitality/customer service experience preferred; high school diploma required; able to work evenings, weekends, holidays; communication skills and attention to detail.
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Job Description

Hotel Name: Lakefront Anchorage
Location: Onsite – Anchorage, AK

Join the Team at Lakefront Anchorage

At Lakefront Anchorage, hospitality is inspired by nature, adventure, and a true sense of place. Every guest experience is shaped by the beauty of Alaska and the warmth of genuine, welcoming service.

About Lakefront Anchorage

Located on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of floatplanes, mountains, and Alaska’s natural landscape.

As one of Anchorage’s most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort. With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere—creating an experience that is uniquely Alaskan.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

  • Passion for Hospitality – Delivering meaningful and memorable guest experiences
  • Entrepreneurial – Taking ownership and acting with agility
  • Innovation & Progressive – Continuously improving how we operate and serve
  • Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role front desk agent

As our front desk agent role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact

You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You’ll Be Doing -

Operations & Execution

  • Ensure smooth, efficient operations aligned with brand standards
  • Identify opportunities for innovation and continuous improvement
  • Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

  • Deliver exceptional service rooted in passion for hospitality
  • Anticipate needs and respond with a solutions-first mindset
  • Create memorable, personalized experiences for every guest

Team Collaboration

  • Work collaboratively across teams to achieve shared goals
  • Communicate effectively and contribute to a positive work environment
  • Support a culture of respect, energy, and accountability

Compliance & Standards

  • Follow all company policies, safety standards, and procedures
  • Maintain accuracy in processes, reporting, and documentation
  • Uphold a culture of accountability and operational excellence