JOB TITLE: Chief Ambulatory Officer

DEPARTMENT: Physician Administration

REPORTS TO: Chief Executive Officer

JOB SUMMARY

Under minimal supervision, the Chief Ambulatory Officer (CAO) provides direction and administration of CRH owned clinic’s activities to ensure accomplishment of their objectives. Recommends clinic objectives to ensure financial profitability through short- and long-range planning to achieve and maintain growth. Continually evaluates the timely adjustment of clinic strategies and plans to meet changing national, state, and local needs. Coordinates recruitment and credentialing of employed physicians and providers. Supervises CRH employed physicians and providers in clinic and non-clinic settings. Supervises physician clinic personnel. Is responsible for strategic direction, operational performance, and growth of the hospital or health system’s ambulatory and outpatient services. The CAO oversees all ambulatory clinics, outpatient centers, and physician practices to ensure high-quality, accessible, and efficient care delivery.

JOB REQUIREMENTS

Bachelor’s degree in business, healthcare, or a related field required; Master’s degree in Business Administration (MBA), Public Health, Healthcare Administration, or a related field required. Demonstrated knowledge of physician reimbursement, coding, and physician practice management systems. Thorough understanding of applicable regulatory and accrediting body standards and requirements.

EXPERIENCE

Minimum of five (5) years of physician practice management experience preferred. Demonstrated success as a Physician Practice Manager with administrative oversight of ten (10) or more physicians in a single- or multi-specialty group setting required.

SKILLS

• Must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.


• Must have professional rapport and strong interpersonal skills with the ability to communicate with staff and the public in a friendly, courteous and helpful manner.


• Management experience required along with knowledge of HR practices.


• Must have excellent organizational skills with the ability to multi-task.


• Must have excellent verbal and written communication skills.


• Healthcare operations management.


• Financial and revenue cycle knowledge.


• Physician relations and leadership.


• Population health and value-based care understanding.


• Data-driven decision-making.


• RHC and other clinic regulatory and compliance knowledge.


• Strong computer and keyboarding skills.


• Must be proficient in the use of Microsoft Office Suite products knowledge including Word, Excel and Outlook.


• Ability to learn new computer software applications.


• Must have critical thinking skills.


• Proven ability to lead change initiatives, resolve complex conflicts, and exercise sound judgment in problem-solving and decision-making.