SUMMARY

Under the supervision of the RN Supervisor and/or Program Director, provides operational support to facilitate the delivery of clinical services to patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties and responsibilities may be assigned.

• Supervises the (self) administration of medication to patients.
• Transcribes medication orders and monitors medication records for compliance.
• Perform accurate and complete audits of medication transported, received, administered, stored, or disposed, as trained, and assigned.
• Maintain patient confidentiality and conduct in accordance with Phoenix House medication policies and procedures.
• Enter data into computer EMR software.
• Answering telephones
• Update and file patient medical records
• Scheduled appointments
• Arranging for hospital admissions and laboratory services
• Correspond with external agencies, pertaining to client(s) as needed.
• Perform other duties as assigned.

COMPETENCIES (KSA’s)

• Ethical Practices
• Judgment        
• Relationship Management
• Time Management
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity