Company :

Hastings Deering (Australia) Ltd

Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. 

We’re looking for experienced Service Supervisor to join our team in Brisbane to support, manage and lead on of our Brisbane Service Departments. This is a Permanent, Monday to Friday role. 

Who are we and why work with us? 
 

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.  
 
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. 

When you join our team at Hastings Deering, you’ll benefit from: 

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. 

• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role. 

• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. 

• Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career. 

• Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. 

• Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network. 

• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. 

• Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. 

• Insurance Benefits – Salary continuance insurance. 

What you’ll be doing:  

As a Service Supervisor at Hastings Deering, you will:  

• Safety‑focused leader – ensure full compliance with WH&S legislation and company policies at all times and meet/exceed safety expectations and lead direct reports to do the same.
• Commercially astute – provide accurate input and subject‑matter expertise into customer estimates when required.
• Solutions driven – support the resolution of work order inefficiencies to achieve the best outcome for all stakeholders.
• Operational planning expert – determine labour and equipment needs, develop efficient processes and ensure work is completed safely and correctly.
• Project contributor – actively support and contribute to operational projects as required.
• Excellence driven – embrace constructive challenge and continuously strive for operational improvement.
• Clear communicator – ensure workshop leaders and teams are informed of requirements, component/machine arrivals and delivery dates.
• Customer focused – ensure accurate work order estimates are prepared, assigned and delivered to customers.
• Financially disciplined – oversee accurate labour and financial targets within SPI that reflect customer scope.
• Quality and efficiency champion – monitor all work orders to ensure high standards of execution and productivity.
• Respectful communicator – deliver vital information in a positive, clear and professional manner.

What you’ll need:  

A successful teammate will have experience in:   

• Qualified and experienced – Demonstrated experience leading a service team in a Heavy Machinery environment 

• Industry knowledge – proven experience in frontline service within heavy mining and construction industries. 

• Systems capability – confident with computing, including Microsoft AX and Power BI. 

• Product knowledge – in-depth understanding of Caterpillar machinery, products and services. 

• Safety focused – committed to maintaining the highest standards of workplace health and safety. 

• Customer-oriented communicator – highly developed verbal and interpersonal skills with a strong focus on customer service. 

• Thrives under pressure – able to perform in a fast-paced environment and consistently deliver on expectations. 

Interested? Here’s What’s Next:  

If you’re interested in growing your career with a large OEM, we’d love to hear from you! 
  

📌 Apply Now – click the button below. 
📞 Enquiries: 1300 071 618 
👤 Contact:  Alex Kostowski – Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.