Purpose

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

    Performs diagnostics and repairs on John Deere equipment and technology

     Mentors Service Technician Trainees and Service Technicians

     Conducts or supports customer clinics

     Accountable for billable time and assigned work orders

     Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information

     May participate in Service EDUCATE Training programs required for the development of skills and knowledge

     Operates and maintains vehicles, tools and equipment required to perform job responsibilities

     Maintains a clean work area and performs work in a neat and orderly fashion

     Follows all safety rules and regulations in performing work assignments

     Maintains current knowledge of John Deere and competitive products        

Experience, Education, Skills and Knowledge

     3+ Years experience  performing service repairs; demonstrated experience consistently meeting performance metrics preferred

     Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

     Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

     Experience operating tools and equipment for diagnostic purposes

     Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred

     Experience working cooperatively in a team environment

     Experience communicating effectively verbally and in writing

     Must have an adequate toolset to perform job responsibilities

     Ability to lift at least 75 lbs repeatedly

     High School Diploma, GED, or equivalent experience required; Associates degree preferred

     Valid driver’s license required; CDL (Commercial Driver’s License) preferred

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.

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