Description
This position is responsible for answering the front desk phone, greeting visitors, checking students in and out, and handling all tasks related to the front desk.
Schedule as follows:
Schedule A: Monday-Friday 2:00 p.m. -7:00 p.m.
Schedule B: Monday - Friday, 6:00 a.m. - 10:00 a.m.
Requirements
- Education: High School Diploma
- Experience: 1 year of job related work experience.
- Communication Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
- Math Skills: Minimum Skills: Ability to add and subtract and to multiply and divide.
- Reasoning: Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables and standardized situations.
- First Aid, CPR, & AED Certification.
Summary
- Greet all students, visitors, volunteers, donors, vendors, and potential intakes and provide helpful information and connection to the appropriate department.
- Answer incoming calls from various sources. Transfer calls to the appropriate individuals or departments.
- Secure doors and monitor access to the Village of Hope campus for authorized personnel by maintaining accurate entrance and exit procedures.
- Maintain strict control of all keys and access badges, logging them out appropriately and complying with access privileges.
- Follow emergency procedures, including those involving medical requests, 911 calls, emergency exits, and alarms.
- Visually monitor security cameras; report any suspicious activity to emergency personnel, security department, or the on-duty case manager or other appropriate staff member.
- Support case management with the communication of student activities and concerns, notifying the appropriate staff members to resolve any conflicts, if needed.
- Maintain daily activity and incident logs.