Career Opportunities: Senior Associate (35971)
Requisition ID 35971 - Posted - India
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Acts as the primary day‑to‑day client contact, ensuring timely resolution of plan and participant issues through effective coordination with Operations, Call Center, Legal, and Consulting teams. Delivers accurate and compliant plan administration by providing subject‑matter expertise, audit support, and strong data management. Strengthens client relationships and retention by leading service reviews, reporting, and proactive issue resolution across multiple plans. |
| Key Roles & Responsibilities | • Primary client contact for all day to day customer service requests and acts as a liaison between the client, Operations, and the Call Center • 2nd level of client day/day contact • Client Services / Plan Administration Subject Matter Expert • Participates in regularly scheduled client calls and on demand meetings • Available to participate in service reviews • Internal/External Audit support • Provides customer support for routine inquiries or requests • Resolves plan and participant level issues • Coordinates all internal resources and questions from client (Legal, Qualified Plan Consulting) and facilitates to resolution • Coordinates with internal operations departments to ensure accurate, complete, and timely processing of transactions • Participates in relationship management and identifies and assists with plan retention opportunities • Supports plan operation through resolution of sponsor & sponsor-initiated inquiries • Maintenance of plan and participant data, and problem research and resolution • Handle Multiple Clients • Ensure best practices used across clients • Back up structure for client coverage • Responsible for monthly client reporting • Preparation of ad hoc reporting |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore/Pune/Delhi |
| If Other, specify city/location | NA |
| Work Model | Hybrid |
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Requisition ID 35971 - Posted - India
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Acts as the primary day‑to‑day client contact, ensuring timely resolution of plan and participant issues through effective coordination with Operations, Call Center, Legal, and Consulting teams. Delivers accurate and compliant plan administration by providing subject‑matter expertise, audit support, and strong data management. Strengthens client relationships and retention by leading service reviews, reporting, and proactive issue resolution across multiple plans. |
| Key Roles & Responsibilities | • Primary client contact for all day to day customer service requests and acts as a liaison between the client, Operations, and the Call Center • 2nd level of client day/day contact • Client Services / Plan Administration Subject Matter Expert • Participates in regularly scheduled client calls and on demand meetings • Available to participate in service reviews • Internal/External Audit support • Provides customer support for routine inquiries or requests • Resolves plan and participant level issues • Coordinates all internal resources and questions from client (Legal, Qualified Plan Consulting) and facilitates to resolution • Coordinates with internal operations departments to ensure accurate, complete, and timely processing of transactions • Participates in relationship management and identifies and assists with plan retention opportunities • Supports plan operation through resolution of sponsor & sponsor-initiated inquiries • Maintenance of plan and participant data, and problem research and resolution • Handle Multiple Clients • Ensure best practices used across clients • Back up structure for client coverage • Responsible for monthly client reporting • Preparation of ad hoc reporting |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore/Pune/Delhi |
| If Other, specify city/location | NA |
| Work Model | Hybrid |
Email this job to a friend
-
- The job has been sent to
The job has been sent to
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Acts as the primary day‑to‑day client contact, ensuring timely resolution of plan and participant issues through effective coordination with Operations, Call Center, Legal, and Consulting teams. Delivers accurate and compliant plan administration by providing subject‑matter expertise, audit support, and strong data management. Strengthens client relationships and retention by leading service reviews, reporting, and proactive issue resolution across multiple plans. |
| Key Roles & Responsibilities | • Primary client contact for all day to day customer service requests and acts as a liaison between the client, Operations, and the Call Center • 2nd level of client day/day contact • Client Services / Plan Administration Subject Matter Expert • Participates in regularly scheduled client calls and on demand meetings • Available to participate in service reviews • Internal/External Audit support • Provides customer support for routine inquiries or requests • Resolves plan and participant level issues • Coordinates all internal resources and questions from client (Legal, Qualified Plan Consulting) and facilitates to resolution • Coordinates with internal operations departments to ensure accurate, complete, and timely processing of transactions • Participates in relationship management and identifies and assists with plan retention opportunities • Supports plan operation through resolution of sponsor & sponsor-initiated inquiries • Maintenance of plan and participant data, and problem research and resolution • Handle Multiple Clients • Ensure best practices used across clients • Back up structure for client coverage • Responsible for monthly client reporting • Preparation of ad hoc reporting |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore/Pune/Delhi |
| If Other, specify city/location | NA |
| Work Model | Hybrid |