Temco Logistics – Flatbed Distribution Center (FDC) | The Home Depot
The Operations Manager supports the General Manager in overseeing the daily operations of the Temco Logistics Flatbed Distribution Center (FDC) for The Home Depot. This role is responsible for leading CDL driver teams, optimizing routing and delivery execution, ensuring DOT and safety compliance, and driving performance across key operational, fleet, and people metrics.
Core Responsibilities
- Support the General Manager in managing day‑to‑day FDC operations to ensure safe, efficient, and compliant deliveries.
- Lead, coach, and manage teams of CDL drivers, including performance monitoring, development, and corrective action as needed.
- Plan, implement, and optimize delivery routes to improve efficiency, reduce delivery times, and meet service commitments.
- Ensure full compliance with DOT regulations, safety standards, company policies, and standard operating procedures (SOPs).
- Oversee fleet‑related activities including maintenance coordination and vehicle readiness (as assigned by focus area).
- Manage driver scheduling, payroll coordination, and HR‑related processes to support operational needs and workforce planning.
- Monitor, analyze, and drive performance against key KPIs, including premium on‑time delivery, handheld compliance, exception code accuracy, and CSAT survey results.
- Conduct regular performance reviews, provide ongoing feedback, and support driver training and development initiatives.
- Collaborate with cross‑functional teams to ensure alignment, communication, and operational continuity.
- Address and resolve operational issues, service failures, and customer concerns in a timely and professional manner.
- Assist with budget oversight, expense control, and resource planning to support financial and operational targets.
Qualifications
- Bachelor’s degree in business administration, Logistics, or equivalent experience in a related field.
- Proven logistics or transportation management experience, preferably in a distribution center or last‑mile environment.
- Strong leadership, coaching, and team management capabilities.
- Excellent communication, interpersonal, and problem‑solving skills.
- Ability to analyze operational data and make informed decisions.
- Working knowledge of DOT regulations, safety standards, and compliance requirements.
- Proficiency in Microsoft Office Suite and logistics or fleet management systems.