Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Our team is currently looking for a Help Desk Technician, whether you are just starting your career or a seasoned professional, you’ll be able to find the right position to help others.
Pay/Benefits at a Glance:
- Pay range is between $27.85- $35.55 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
- 21 PTO Days per year
- 9 Nationally Observed Holidays
- 401k matching up to 6%
- Up to $10,000 in the Degree Assistance Program
- Affordable monthly health care premiums
- To learn more about our full benefits package, click here
Our Culture and Mission:
We envision Fred Finch as a healing-centered organization where our diverse staff at all levels feels at home. We are committed to creating an environment where employees can thrive, grow, and explore opportunities. Together, we actively work on diversity within our organization and the communities we serve.
Fred Finch Youth & Family Services partners with individuals and communities to provide culturally responsive services that cultivate mental and physical resilience and wellness
What You Will Do:
The Help Desk Technician reports to the IT Manager. The Help Desk Technician is responsible to oversee the entire Help Desk function and ensuring that end users are receiving the appropriate support. This includes the responsibility of implementing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Help Desk Technician will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.
Qualifications:
Skills, Knowledge, Abilities
- Strong customer service and administrative skills with the ability to provide courteous, effective technical support to users with varying levels of technical proficiency.
- Working knowledge of IT terminology, desktop hardware, software applications, and Help Desk support practices.
- Proficiency in troubleshooting, installation, configuration, and basic maintenance of hardware and software systems.
- Intermediate proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
- Excellent verbal and written communication skills, with the ability to clearly explain technical information to non-technical users.
- Detail-oriented and organized, with the ability to document work accurately, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Ability to work independently while also collaborating effectively with IT staff, managers, vendors, and agency departments.
Education:
- High School Diploma or GED
- Although not required, the following education and training typically demonstrate skills, abilities and knowledge required for this position:
- Bachelor’s degree in computer science, business, or related field.
Experience:
In addition to the education requirement the following experience is required:
- Demonstrated experience providing administrative and customer service support in a technical or office environment.
- Preferred: One (1) year Help Desk support experience, including troubleshooting, formatting, software and hardware installation, updates, and basic desktop support.
Join our team as: Help Desk Technician
Fred Finch Youth & Family Services (FF) is an Equal Opportunity Employer. FF does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.