The Lounge Server at The Crossing is not simply delivering beverages—they are curating the guest’s rhythm of experience. This role exists to anticipate, personalize, and elevate each interaction, creating a seamless progression from arrival to departure. Service is gracious, articulate, and intuitive; balancing refined precision with genuine warmth. The Lounge Server is responsible for owning the guest experience end-to-end, ensuring every detail—from cocktail delivery to conversational tone — reflecting a Forbes 5-Star standard.

DUTIES & RESPONSIBILITIES:

• Welcome each guest with poise, eye contact, and a warm, personalized greeting.

• Guide guests through the lounge experience with confidence and clarity, adapting to their pace and intent.

• Take and deliver food and beverage orders with precision, elegance, and timing awareness.

• Maintain full ownership of the guest experience from first contact through farewell.

• Read cues and proactively respond to guest needs before they are expressed.

• Recognize returning guests and apply preferences seamlessly.

• Offer thoughtful enhancements (pairings, pacing, second rounds) that feel natural, 

• not transactional.

• Maintain complete knowledge of beverage program and spirit profiles and Mediterranean-inspired menu pairings.

• Preparation methods, ingredients, and presentation standards.

• Communicate offerings with refined, descriptive language—never scripted, always conversational.

• Deliver service that is: polished but not rigid, attentive but never intrusive, and confident, calm, and emotionally aware.

• Maintain a clean, composed environment, ensuring tables and lounge areas reflect 

• Own all guest concerns immediately and personally.

• Resolve issues with grace, urgency, and accountability, ensuring the guest feels: Heard, Values, and Fully cared for.

• Adhere strictly to all alcohol service regulations.

• Demonstrate sound judgment in managing guest safety and well-being.

• Uphold all cleanliness, safety, and operational standards.

REQUIRED SKILLS & EXPERIENCE:

• Previous experience in upscale bar or lounge service preferred.

• Strong knowledge of spirits, wine, and cocktail culture.

• Ability to communicate with clarity, confidence, and emotional intelligence.

• Professional presence aligned with luxury standards.

• Ability to perform in a fast-paced, high-expectation environment.

• Flexible schedule including evenings, weekends, and holidays.

• Required certifications (food handling, alcohol service).

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: 

• Ability to stand and move continuously throughout service.

• Ability to lift and carry up to 30 lbs.

• Comfort navigating a dynamic lounge environment with precision and awareness.

• The role may require extended periods on your feet, especially during peak hotel hours or events.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.