HiringCafe
Posted 2w ago

Field Technician - Level 1

@ Future Tech Enterprise
View All Jobs
Bethpage, New York, United States
OnsiteFull Time
Responsibilities:Address tickets, Provide hands-on support, Troubleshoot devices
Requirements Summary:Mid-level tech support with 1-3 years experience; 2+ years customer service; Windows and Chrome OS; ticketing system; valid driver’s license; CompTIA A+ preferred.
Technical Tools Mentioned:Windows, Chrome OS, Ticketing system, Printers, Scanners, Projectors, VoIP phones, Smart Board
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Future Tech Enterprise, Inc. is looking to hire a Field Technician - Level 1 Support. This role supports all technology for our client, across the Bethpage School District. The Field Technician plays a key role in maintaining and supporting district technology, working closely with the IT Department, Help Desk, and student helpers.

This is a full-time, on-site position, in Bethpage, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.

  • Schedule: Monday–Friday, 8:00 AM – 4:00 PM (one-hour lunch)
  • Location: On-site across district schools (local travel required)

What You’ll Do

  • Address and manage support tickets using the ticketing system
  • Provide hands-on technical support to faculty, staff, and students
  • Troubleshoot, maintain, optimize, and reimage 1:1 Google Chromebooks
  • Support and troubleshoot Windows desktops and laptops
  • Install, configure, and troubleshoot:
    • Printers and multi-function devices
    • Scanners and projectors
    • SMART Board Interactive Flat Panels
    • iPads, PCs, and laptops
    • VoIP phones
  • Assist with basic software, device connectivity, and technology-related issues
  • Support and maintain district-wide technology, including:
    • End-user devices
    • Classroom technology
    • Network-connected peripherals
  • Collaborate with other technicians and IT staff to document procedures and solutions
  • Prioritize daily work based on ticket urgency and administrative needs
  • Assist with technology projects and initiatives as assigned
  • Maintain clear communication with the IT Department and Help Desk team

What You Bring

  • 1–3 years of technical support experience (deskside support preferred)
  • 2+ years of customer service experience, with strong communication skills
  • Solid working knowledge of:
    • Windows OS
    • Chrome OS
  • Experience using a ticketing system to manage and document support issues
  • Ability to work independently while collaborating with a team
  • Valid driver’s license and access to a personal vehicle (local travel required)
  • CompTIA A+ certification preferred
  • Experience working in an educational environment is a plus


#LI-Onsite #LI-SG1 #FutureTechJob