Job Title: Business Care Partner

Location: Brackmills, Northampton, UK

Work Arrangement: hybrid, some office days as required

Employment: Permanent

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

Tasks

The Job:

As the Business Care Partner, your aim will be to deliver industry leading service whilst building excellent working relationships with our customers. You’ll get to:

• Respond to communication from both internal and external customers in a timely and accurate manner
• Manage orders and process credits on time and accurately
• Consult with Distribution Centers and Carriers to resolve issues
• Use product and process knowledge (which will be taught) to resolve relevant issues
• Continuously working to improve levels of service tailored to individual customers
• Download weekly orders and manipulate fulfilled orders via MS Excel
• Work with customer portals to manage query resolution

Requirements

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Fluent English (spoken and written).
• Proficiency in MS Excel and SAP is highly desirable.
• Prior experience in customer service role.
• Strong interpersonal and communication skills, with a customer-focused and solution-oriented approach.
• Ability to adapt to change and work effectively in a dynamic, growing organization.

Benefits

The Details:

You’ll receive a great benefits plan, including: 

• Discretionary bonus, 25 days annual leave + bank holidays increasing with length of service.
• Discounts on Stanley Black & Decker tools and other partner programs.