About us – Hansen
Hansen Technologies (ASX: HSN) is a global provider of software and services for energy, water and communications companies. With our award-winning suite, we support more than 600 customers across 80+ countries in developing new products and services, operating customer engagement channels, and managing critical billing and customer processes. Our solutions range from advanced billing systems to data-driven and catalog-based product and sales processes — key building blocks in the commercial value creation of our customers.
What’s the role about?
We’re looking for a Key Account Manager (gn) who will help drive the success of Hansen’s most strategic customers in the Energy & Utilities sector.
Based in Espoo, Finland, you will own the post-sales relationship across key accounts — ensuring customer satisfaction, retention and long-term growth. You orchestrate onboarding and adoption, lead governance processes and align customer roadmaps with Hansen’s product strategy.
Working closely with Sales, Product, Delivery and Support, you ensure our customers continuously realise value from Hansen’s solutions while identifying opportunities to deepen partnerships and expand our footprint in the European energy market.
Impact of your role
Build trust, drive growth, deliver value — shape long-term success with our strategic customers.
In this role, you go beyond traditional account management. You act as a trusted advisor and strategic partner to our customers, ensuring they achieve their business objectives with Hansen’s solutions. Through strong relationship management, structured governance and commercial awareness, you help protect renewal revenue, unlock upsell opportunities and strengthen Hansen’s position in the European Energy & Utilities market.
Your work directly contributes to customer satisfaction, sustainable revenue growth and the long-term success of our most important partnerships.
Your areas of responsibility
As Key Account Manager, you own the relationship and success of strategic customers while working closely with cross-functional teams to ensure consistent value delivery.
Relationship Management & Strategic Partnerships
You build and maintain strong executive-level and operational relationships and act as a trusted advisor by aligning customer business objectives with Hansen’s capabilities.
Customer Onboarding & Adoption
You coordinate smooth onboarding and change management processes and ensure customers successfully adopt Hansen’s solutions through enablement and best-practice guidance.
Revenue Protection & Growth
You safeguard renewal revenue by monitoring account health and anticipating risks while identifying upsell and cross-sell opportunities together with Sales and supporting contract amendments with Legal.
Governance & Business Reviews
You lead structured governance processes including regular business review meetings, track KPIs and SLA performance, and ensure continuous improvement initiatives with customers.
Operational Excellence
You maintain accurate customer success plans and contact reports in the CRM system, prepare ROI-driven business reviews and coordinate internally to ensure contractual commitments are fulfilled.
Escalation Management
You act as the first escalation point for operational challenges and coordinate cross-functional teams across Support, Operations, Delivery and Product to ensure timely resolution and transparent communication.
Your profile
You are a relationship-driven commercial professional who understands how to create value for enterprise customers and build long-term strategic partnerships.
5+ years of experience in Customer Success, Key Account Management or consulting within enterprise software or SaaS environments, ideally in Energy & Utilities
Proven track record of increasing customer satisfaction and expanding revenue across strategic accounts
Strong commercial acumen with the ability to connect customer challenges with solution value
Excellent communication, negotiation and presentation skills, comfortable working with C-level stakeholders as well as operational teams
Experience collaborating cross-functionally with Product, Delivery, Support/Operations and Legal
Fluent English, additional European languages are an advantage
Bachelor’s degree in Business, Technology or a related field (advanced studies such as an MBA are a plus)
Benefits and Perks
Look forward to attractive conditions — from competitive compensation and generous holiday allowances to health benefits and financial security. You’ll benefit from a real work-life balance, clear development opportunities and recognition for exceptional performance.
We share the full details of our benefits package transparently throughout the hiring process.
Diversity & Inclusion
We are proud to be an equal opportunity employer. Hansen values diversity and is committed to creating an inclusive work environment. Applications from people of all backgrounds are strongly encouraged. If you require any adjustments or support during the recruitment process, please let us know.