Posted 2mo ago

Customer Service Advisor

@ Ivy Lane
Madison, Wisconsin, United States
OnsiteFull Time
Responsibilities:greet customers, present services, upsell options
Requirements Summary:Friendly, customer-focused with ability to explain services and upsell; able to work in varying temperatures and stand for long periods; strong product knowledge.
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Job Description
A Customer Service Advisor greets the customers as they drive onto the lot, presenting oil change options and additional services based on manufacturer recommendations. Their goal is to create repeat customers by presenting services in a way that results in trust and sales. Customer Service Advisors also provide under the hood services as needed.

• Enjoy face-to-face interaction with the public
• Work in varying temperature conditions
• Work quickly
• Evaluate customers' needs
• Master products, services, and company knowledge
• Work on your feet for extended periods of time