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Posted 2w ago

Customer Experience Specialist

@ nbkc bank
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Kansas City, Missouri, United States
HybridFull Time
Responsibilities:Handling inbound calls, Assisting with online banking, Identifying opportunities
Requirements Summary:2+ years in banking, customer service, or contact centers; strong communication; independent work with digital tools; high school diploma or GED required.
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Job Description

🚀 Join Our Team: Customer Experience Specialist 
 📍 Hybrid | Kansas City, MO 
 

🕒 Shift: Monday–Friday, 8:30 AM–5:15 PM CST, Rotating Saturdays, 9:00 AM–1:00 PM CST 


At nbkc bank, we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human. 


We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you. 

 

🌟 Why You’ll Love This Role:

  • You’ll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools. 
  • You’ll solve problems, answer questions, and provide support that feels personal, not robotic. 
  • You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it’s designed with real life in mind. 

 

🧩 What You’ll Be Doing:

  • Handling inbound calls and chats from customers with professionalism and empathy. 
  • Assisting with online banking, debit card issues, application status updates, and more. 
  • Identifying opportunities to make banking better, both for the customer and for nbkc. 
  • Staying in the know with bank policies, tools, and systems to deliver accurate, secure service. 

 

âś… What You Bring:

  • 2+ years of experience in banking, customer service, or contact centers. 
  • Strong communication skills and a love for solving problems. 
  • Comfort working independently and using digital tools. 
  • A high school diploma or GED (required). 

 

đź’ˇ Bonus Points:

  • Familiarity with bank products or regulations. 
  • Previous hybrid or remote work experience. 
  • A knack for identifying customer needs and offering thoughtful solutions. 
  • Fluency in Spanish 


🕒 Flex Schedule

  • On-site days: Monday, Tuesday, & Wednesday 
  • Remote optional days: Thursday, Friday & Saturday
  • Rotating Saturdays: 9:00 AM–1:00 PM CST (Remote) 


Sound like a fit? Let’s talk! 


Click to apply and see how your next chapter could start at nbkc bank. 


#CustomerSupport #BankingCareers #nbkcLife #HybridJobs #KansasCityCareers #NowHiringÂ