Plumbing Service Manager
Winston-Salem, NC
Introduction
Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager. This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.
This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.
Key Responsibilities
- Lead and oversee daily operations of the plumbing service department
- Manage, coach, and develop plumbing technicians and support staff
- Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations
- Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue
- Drive performance metrics including revenue per tech, close rate, and customer satisfaction
- Ensure compliance with plumbing codes, safety standards, and company policies
- Monitor inventory, tools, equipment, and fleet readiness
- Oversee budgeting, forecasting, and departmental financial performance
- Resolve escalated customer concerns professionally and promptly
- Collaborate with marketing and sales teams to grow service demand
- Implement training programs and performance improvement plans
- Track KPIs and analyze service metrics to drive continuous improvement
- Maintain vendor and supplier relationships
- Utilities License and the Limited Electrical Permit
Required Qualifications
- Minimum 10 years plumbing experience
- Minimum 5 years in a supervisory or management role
- Valid plumbing license (utility license preferred – pending confirmation)
- Strong knowledge of plumbing codes and safety regulations
- Experience managing budgets and departmental P&L
- Strong leadership, accountability, and team development skills
- Valid driver’s license
Highly Preferred
- Nexstar experience Preferred but not required
- HVAC experience is a plus but not required
Compensation & Benefits
We offer a competitive compensation package including:
- Company vehicle
- 401(k) with company matching
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental insurance options
- Company-paid life insurance policy
- Paid time off