HiringCafe
Posted 2y ago

Support Engineer | Chennai, India

@ Photon
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Chennai, Tamil Nadu, India
OnsiteFull Time
Responsibilities:diagnosing issues, providing technical help, troubleshooting problems
Requirements Summary:Proven experience in technical support roles, ability to troubleshoot technical issues, and excellent communication skills.
Technical Tools Mentioned:ticketing tools, documentation tools, help desk software
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Job Description

Support Team - Job Description

Requirements:

  • Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with ticketing tools and documentation tools.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with desktop applications and help desk software.
  • Excellent communication skills and multitasking / ability to work based on priority.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
  • Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
  • Ability to work on rotational shifts - 24/7.