The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.
 
The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.


Position Responsibilities may include, but not limited to

Handle inbound and outbound customer service calls with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

Required Skills and Experience

Fluent in Spanish and English (Spoken & Written)

High school degree or GED

1 year of previous customer service experience

Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)

Clear oral communication skills

Previous experience with data entry

Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

1 year of previous call center experience

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus