Company Introduction:  

 

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Parts Counter Representative with an established organization, you could be the right fit for Rihm Family Companies.

BENEFITS WE OFFER:      

• VERY COMPETETIVE PAY! 


• Generous Personal Time Off Plan (PTO) + Holidays 


• Medical, Dental, Prescription & Vision Coverage 


• Health Savings Account (HSA) with Employer Contribution 


• Flexible Spending Account (FSA) 


• 401(k) Savings Plan + Employer Match 


• Employer Paid Basic Term Life and AD&D Coverage 


• Employer Paid Long Term Disability Insurance 


• Short Term Disability Available with Employer Contribution 


• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 


• Company Paid Training 


• Employee Assistance Program 


• Company Discounts (ex. Verizon Employee Discount)

Position Summary:

Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.

Essential Job Functions/Responsibilities:

• Assists internal and external customers in obtaining required parts in a friendly, professional manner.


• Providing accurate and timely price quotes and other parts-related information to customers.


• Makes outbound sales calls as required.


• Responsible for developing and growing accounts as assigned.


• Up-sells customers with related parts.


• Issues credit for returned goods.


• Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.


• Pulls orders for customers and helps load parts into vehicles.


• Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.


• Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.


• Coordinates and processes orders for shipment, delivery or pick-up.


• Participates in all training programs that are made available and keeps current on new products and product updates.


• Reviews open-order reports and closes/voids invoices within 60 days.


• Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication.


• Inspects cores and processes monthly returns to vendors.


• Demonstrate competency in parts learning system through participation in the e-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems.


• Other duties to meet business needs.