At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.

The General Manager serves as the operational and strategic leader of our elevated resort property, upholding Mirbeau’s commitment to excellence in wellness, refinement, and world-class hospitality. Overseeing all aspects of the property— including spa & wellness, guest services & accommodations, food & beverage, events, housekeeping and facilities—the General Manager ensures seamless operations, financial success, and a guest journey that reflects Mirbeau’s highest standards of service. This is more than a management role- it’s an opportunity to shape the guest journey, inspire a dedicated team, and uphold Mirbeau’s reputation for creating exceptional experiences designed to restore and elevate.

Salary: $120,000 to $130,000, plus annual bonus potential of up to $30,000 to $50,000.

Job Responsibilities:

- Leadership & Strategy
  - Provide overall strategic leadership and clear direction across all resort departments, ensuring alignment with Mirbeau’s vision of wellness, refinement, and excellence.
  - Develop and execute business plans, financial goals, and operational strategies to drive continued growth and improvement, long-term profitability and guest satisfaction
- Operations Management
  - Oversee daily operations of all departments—including spa & wellness, guest services & accommodations, food & beverage, events, housekeeping and facilities—ensuring operational efficiency, consistency, and compliance with Forbes and Mirbeau standards.
  - Maintain the property’s elevated atmosphere by ensuring facilities, staff appearance, and guest touchpoints consistently reflect Mirbeau’s standards
- Guest Relations & Service Excellence
  - Ensure a consistent, elevated guest experience that reflects Mirbeau’s commitment to wellness, refinement, and hospitality.
  - Address guest complaints and concerns with professionalism, empathy, and timely resolution, while empowering staff to extend appropriate service recovery, providing support for escalated situations
- Team Development & Culture
  - Mentor, coach, and motivate managers and staff to consistently achieve high performance and service standards
  - Foster a culture of open communication, collaboration, and guest-focused service throughout the property.
- Financial & Business Management
  - Develop and manage budgets, forecasts, and financial reporting (ie: P&L and KPI statements), implementing impactful strategies to drive profitability.
  - Identify opportunities for business growth, partnerships, and innovations in the elevated wellness market.
- Property & Brand Integrity
  - Safeguard and enhance the Mirbeau brand reputation through consistent excellence in service delivery, staff professionalism, and property presentation.

Qualifications, Skills & Educational Requirements:

- Education
  - Bachelor’s degree required; a degree in Hospitality/Hotel Management, Business Administration or related field strongly preferred
- Experience
  - Minimum 5+ years of progressive leadership experience in luxury hospitality, resort or spa management, with proven success in overseeing multi-department operations
  - Demonstrated ability to drive financial performance while maintaining exceptional guest service standards
- Leadership & Management Skills
  - Inspirational and motivational leader with the ability to mentor, coach, and retain high-performing teams
  - Maintains composure and sound judgement under pressure, resolving issues with professionalism
- Guest Experience & Service Excellence
  - Deep understanding of elevated service standards and the expectations of our guests with a commitment to refined guest experiences that reflect sophistication, attention to detail and personalized accommodations
  - Strong interpersonal and communication skills with the ability to resolve guest concerns diplomatically and effectively
- Business & Financial Acumen
  - Expertise in budgeting, revenue management, and financial forecasting
  - Proven ability to analyze P&L and KPI reports, and develop impactful strategies in response
- Professionalism & Personal Attributes
  - High level of professionalism, integrity, and discretion
  - Commitment to the highest standards in operational best practices
  - Strong communication skills- approachable, articulate, courteous, and able to build rapport with guests, staff, and management
  - Maintains exceptional grooming, polished appearance, and professional demeanor in alignment with Forbes and Mirbeau grooming standards

Employee Perks and Company Incentives:

- Discounted rates for services and retail items within the spa!!
- 401K with company match
- Medical, Dental, Vision and Life Insurance Plan
- Employee Assistance Program and Resources
- Paid time off for full-time AND part-time employees!!
- Holiday Pay
- Career advancement potential within the company
- Anniversary Program!!
- Work Performance Incentives
- And more!!!

Are you ready to lead where only the best of the best belong? Come find your balance- and your future- with us.